Hiring For Customer Service Agent For leading
- ABC Consultants
- 1 - 6 years
- Noida, Gurugram
- 4 years ago
- Email to a friend
- Report this job
Job Description
The role holder will be skilled at using interrogating and understanding account management systems to identify customer and understand the nature of their account.
The role holder will respond politely, accurately and in line with house style guidance in everyday British English to a range of written customer enquiries which arrive both by online live chat and email. Voice interaction with customers is possible but will be rare. Most Voice interaction will be dealt with elsewhere
The role holders will work with colleagues and managers to identify and solve customer queries and will be familiar with the limits of their personal authority levels, the location and appropriateness of standard templates and the circumstance in which escalation is required.
- - Receive, understand and respond to a range of written customer enquires - whether in chat or email
- - Provide reassuring, accurate and policy aligned responses to customers
- - Able to understand and interpret poorly worded or vaguely expressed issues to identify underlying customer needs
- - Investigate customer queries thoroughly to ensure that ALL of the presenting query has been addressed.
- - identify and escalate cases which fall outside of the ambit of the role - For example because the customer is complaining or has identified themselves or been identified as vulnerable
- - Produce acceptable volume and quality of output
- - Raise persistent process or product issues to management
- - Specify, develop and measure success of new initiatives
- - Provide regular formal and informal updates to Ops management on issues arising from
- - management
- - Receive, understand and respond to a range of written customer enquires - whether in chat or email
- - Provide reassuring, accurate and policy aligned responses to customers
- - Able to understand and interpret poorly worded or vaguely expressed issues to identify underlying customer needs
- - Investigate customer queries thoroughly to ensure that ALL of the presenting query has been addressed.
- - identify and escalate cases which fall outside of the ambit of the role - For example because the customer is complaining or has identified themselves or been identified as vulnerable
- - Produce acceptable volume and quality of output
- - Raise persistent process or product issues to management
- - Specify, develop and measure success of new initiatives
- - Provide regular formal and informal updates to Ops management on issues arising from
- - management
Only Full time Graduates can apply
interested candidates can send CV on
Ra**********r@Fl********y.in
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required
Contact Details:
Company: BC Consultants Pvt LtdLocation(s): Noida, Gurugram
Keyskills: customer service Uk shift blended process email
ABC Consultants
ABC Consultants Pvt Ltd ABC Consultants is the pioneer of organised recruitment services in India. Over the years, we have acted as preferred recruitment partners to multinationals and leading Indian businesses to emerge as the leading recruitment brand nationally. This combined with our role as...
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