Urgent Opening For Relationship Manager
- Emagine People
- 0 to 5 Yrs
- Mumbai
- 6 years ago
- Email to a friend
- Report this job
Job Description
Job Title:Relationship Manager
Company: Top VC Backed Ed-Tech StartUp
An incredibly rare opportunity for a personable, detail-obsessed, technically passionate, Technical Call Center Manager to join a high-growth start-up and see a business being built from scratch. The role guarantees tremendous leadership and resume-building in a short time for someone looking to accelerate their career progression well ahead of the normal curve.
Background
WhiteHat Education Technologies Private Limited;Top VC Backed Ed-Tech StartUp (Potential Unicorn)in the business of teaching kids in one on one online learning environment.
Location:Mumbai-Based Only. Office is in We Work Marol/Andheri East
Field:Education-Technology
Experience :1-3 years experience with customer service and operations.
Education: A bachelors degree is required
Job Summary (Responsibilities and Duties)
Be accountable for the entire Relationship Manager of a growing business
Student/Teacher Representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new-to-the-world online platform. He/She should be patient, empathetic, and passionately communicative.
Needs to manage class rescheduling requests and handle DataBase and coordinate with Tech team to execute this in backend to manage ongoing classes.
Make daily trackers for student/teacher operations team as well as manage daily in bound/outbound email flow
The Relationship Manager will be required to communicate with customers via phone and email.
Maintain Documentation and Communicate the same to Stakeholders by recording customer queries and details
Contributes to team effort by accomplishing related results as needed.
Skills and Qualifications
Excellent communication and interpersonal Skills
Excellent skills on MS Office, Documentation, Advanced Excel eg V LookUp.
Customer Satisfaction Focus: Ability to listen and active problem-solving skills
Multi-tasking
Project management: Remarkable detail orientation for making accurate trackers
Database management: Quick query response and resolution. Ability to analyse large amounts of data
Operations Experience: Role requires an analytical, structured, detail-obsessed approach since the company's scale will expand from recruiting 10,000 to 1 million students in very short time.
Competent time management skills
Self-motivated
Employement Category:
Employement Type: Full timeIndustry: Education / TrainingRole Category: Back Office OperationsFunctional Area: Not ApplicableRole/Responsibilies: Urgent Opening For Relationship ManagerContact Details:
Company: Emagine PeopleLocation(s): Mumbai
Similar positions
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in