Product Support Engineer @ Agile English India

Job Description

Key responsibilities:
- Capability to analyze, update and release small change requests that are required by customer, field.
- Good understanding of systems and domain to be able to do a first analysis of any support issue.
- Understanding of versioning, version control, patch releases.
- Receive incoming support tickets from field staff and provide support by advising / directing people.
- Communication with diverse field personnel to gather information on the support requests.
- High degree of commitment towards work that will help ensure timely resolution of support tickets used.
Key skills:
- 1 - 4 years of related professional experience.
- Bachelors degree or higher from an accredited university.
- Proven technical skills in SQL Server and APIs.
- Troubleshooting skills.
- Prioritize and manage several open issues at one time.
- Ensure all issues are properly logged/ documented and escalated internally.
- Good communication skills to be able to speak to customer, field personnel and explain the issues.
- Domain exposure to education or related large systems as well as experience in development / testing roles would be a plus.
- Strong data gathering and analytical skills
- Demonstrated ability to learn quickly, be a team player, and manage change effectively
- Ability to work with multiple teams to get the issues sorted out.
- Problem-solving skills, with a demonstrated ability to identify and solve issues quickly

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: Product Support Engineer

Contact Details:

Company: Agile English India
Location(s): Chennai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   Product Suppor Support analys