Hiring For Knowledge Management Analyst @ DXC @ DXC Technology

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Hiring For Knowledge Management Analyst @ DXC

DXC Technology
3 - 6 years
Chennai
5 years ago
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Job Description

Job Description:

EXP - 3 - 6 Years

Responsible for documenting processes (existing; and future requirements) in collaboration with internal support teams and client/vendor service providers.
Develop documentation for use by end users, Service Desk support agents, and higher-level technical resources (using accredited sources)
Coordinate between stakeholders for knowledge capture and publication
Closely align to transition & transformation activities in scope for KM
Responsible for managing change-addition-deletion (CAD) for requests logged
Work on new service/product introduction for end-to-end knowledge capture & implementation
Monitoring Articles through their lifecycle using ITIL model
Publish standard KM related reports (like KB usage/accuracy/ad hoc reports)
Floor engagement for dip checks, huddles to propagate KB adoption

Eligibility Criteria:

Mainstream Graduate in any discipline
ITIL certified: V3; ITIL 4 trained/certified
Proven record of Service Desk experience
Hands on experience creating, modifying, maintaining SharePoint sites, site collections, lists and documents.
Prior hands on experience developing Knowledge Management solutions will be an added advantage
Working knowledge and hands on experience with business process and workflow design
Proficient in all required Microsoft Apps / O365

Interested Candidates can send the CV to - fr*********a@***.com

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required

Contact Details:

Company: DXC Technology
Location(s): Chennai

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Keyskills: Creating Reports service desk knowledge management Sop Preparation itil certified

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

DXC Technology

DXC.technology DXC is the worldÂ¢Â¢s leading independent, end- to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology is a $25 billi...

Hiring For Knowledge Management Analyst @ DXC @ DXC Technology

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