Skype For Business - Pune
- Concentrix
- 3 - 8 years
- Chennai
- 4 years ago
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Job Description
ROLE:Technical Support
DESIGNATION:Senior Advisor
LOCATION:Pune
YEARS OF EXPERIENCE:3 Plus years
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience in over 70 languages and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; energy and public sector; media and communications; retail and e-commerce; travel and transportation. We are Different by Design. Visit www.concentrix.com to learn more.
Role and KEY RESPONSIBILITIES
Inbound and Outbound Technical Customer Support.
1. Identification and troubleshooting of SIP Log analysis, Turn Stun ICE, SFB Hybrid, Enterprise Voice Routing, Media Flow, Direct Routing and Telephony
2. Operating system identification, navigation, configuration and
troubleshooting.
3. Lync (SFB)2010 /2013/2015/2019 identification, navigation, configuration and troubleshooting.
4. Good understanding of SFB hybrid deployment and troubleshooting .
5. Expertise in Microsoft Teams . Migrating users from SFB onprem to Teams .
6. Understanding of Call que and Auto Attendant .
7. Knowledge of log analysis : Ucapi , ETL , SBC , Polycom , CCE . Office 365 product/application identification, navigation, configuration and troubleshooting.
8. Internet, networking, domains, active directory, Teams, etc.
9. Security and Compliance in Office 365 .
Key Skills & Knowledge
Technical skills : Skype for business Online / Microsoft Teams
Good oral communication skills
Multi-tasking, analytical and cognitive ability
QUALIFICATIONS:Graduation
- Disclaimer:-
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Any Doctorate in Any Specialization, Doctorate Not Required
Contact Details:
Company: Concentrix DakshLocation(s): Chennai
Keyskills: lync skype Skype for Business microsoft teams SFB
Concentrix
Concentrix Daksh Services India Private Limited. A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process...
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