Actively Hiring || Desktop Support Engineer ||
- Microland
- 1 - 3 years
- Hyderabad
- 6 years ago
- Email to a friend
- Report this job
Job Description
We are eager to introduce you to our 4000-strong team of exceptionally skilled professionals. We have curated a work environment where you will have limitless Opportunities to Learn, Earn and Enjoy.
Title: Desktop Support Engineer
Work Location : Hyderabad ( Madhapur )
Designation : End User Support
Experience : 1 to 3 years
Qualification: Bachelor's or Master's Degree
Responsibilities :
- Should have hands on experience on HVD (hosted virtual desktop)
- Should have hands on experience on Windows 10
- Should have good knowledge on Computer & Hardware networking OMS, Dell, and Infrastructure.
- Hands on experience on Operating System.
- Hands on experience in taking backup of Memory side like RAM, ROM etc.
- Should demonstrate good communication and interpersonal skills.
- Minimum 1 - 2 Years of experience required.
- Must have sound troubleshooting knowledge of Operating systems (MS-XP, MS-Win 10 )
- Having exposure on Outlook/Lotus Notes, IT Asset, Hardware troubleshooting.
- Should have sound knowledge of Email clients MS Exchange .
- Should have fair knowledge of computer/ Laptops/ Printers/ Scanners/ peripheral troubleshooting .
- Should have fair knowledge of Anti-Virus Clients, Internet proxy, patch management etc .
- Ensure desktop support internal processes and procedure are adhered
- Manage incidents/ service requests assigned to them till resolution/ execution .
- Handle end user escalation effectively and involve DSS lead accordingly
- Route assign tickets to appropriate support group if necessary .
- Identifying and escalating high priority, high severity issues .
- Updating pending tickets with timely, precise and accurate updates
- Following up with end users, if necessary, for closure of pending tickets
- Following up with support groups, if necessary, for closure of pending tickets
- Creating and uploading knowledge article.
- Provide support to ISG projects and ensure all assigned projects deliverables are completed as per schedule .
- Should have exposure in giving IT support to banking sector.
- Must have good communication skills.
- Must have 10+2+3 years of education.
Interested Candidates can drop their CV at ma******h@mi******d.com
Thanks & Regards
Manisha Sharma
Microland
Job Classification
Industry: OtherFunctional Area: Other, Role Category: OtherRole: OtherEmployement Type: Full timeEducation
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any SpecializationDoctorate: Doctorate Not Required, Any Doctorate in Any SpecializationContact Details:
Company: MicrolandLocation(s): Hyderabad
Keyskills: Hardware Networking Desktop Support Computer Hardware End User Support Antivirus Printers IT Support Hardware Troubleshooting Windows 10 RAM
Similar positions
Microland
Microland Limited Microland is India's first Hybrid IT Infrastructure Services Provider and a trusted partner to enterprises in their IT-as-a-Service journey. Headquartered in Bangalore, India, Microland has over 3,700 professionals across its offices in India, North America, Europe and Middle ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in