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L2 Production Support/Application @ Mindtree

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 L2 Production Support/Application

Job Description

Bachelor s Degree in Computer Science or equivalent. At least 2 years of development or production support experience. Candidates with DevOps background will have an added advantage.

Experience in Banking / Financial institute environments preferred. Basic understanding of the Equities market and willingness to learn. Java, ASP.net and windows scripting skills . Good working knowledge of SQL Server and Oracle Database. Basic understanding of firewalls, load balancers, and networking concepts. Proactive with good analytical and organization skills. Ability to work independently, multi-task, prioritize and deliver in a time pressured environment. Ability to communicate effectively and professionally, both verbally and in writing between executive stakeholders and product team for technical and non-technical term. Understanding of SRE and DevOps concepts is greatly desired.



  • Production system support for job recoveries and incident investigation, tracking and managing all incident tickets to closure.
  • React to critical issues on a timely basis i.e. troubleshoot, investigate and escalate (if necessary) issues and apply recovery to immediate issues.
  • Identify root cause for production incidents and lead the relevant operation teams to implement necessary actions to prevent recurrence.
  • Participate in capacity monitoring and mitigation, eg housekeeping, CPU and diskspace enhancement.
  • Participate in monthly servers patching, performing technical verification and supporting user verifications.
  • Monitor ongoing changes that may impact the application and customers.
  • Provide functional support for client queries and report requests from users.
  • Drive application BCP drill.
  • Create and maintain the operational documents to reflect the changes and upgrades.
  • Work across teams to continually review, provide feedback, implement best practices to improve the efficiency of the systems and drive future innovation.
  • Identify pain points and provide recommendations to development teams to streamline the business process as much as possible.
  • Automate daily/system operations to attain high level of efficiency.
  • Provide off-hour/weekend support for deployment and post-checks.

Taking team support phone in rotating basis for 24x7 support

Java, devops, SQL DB,

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: Mindtree
Location(s): Hyderabad

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Keyskills:   Computer science Business process Application support Networking Production support Windows Scripting Analytical Operations Monitoring SQL

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Mindtree

Mindtree Limited Mindtree delivers technology services and accelerates growth for Global 1000 companies by solving complex business challenges with breakthrough technical innovations. Mindtree specializes in e-commerce, mobility, cloud enablement, digital transformation, business intelligence, da...

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