Radiant Logic Support Engineer - Ahmedabad @ Fortune Infosys

Job Description

Fortune Infosys is seeking a Support Engineer to perform monitoring, analysis and troubleshooting for its managed service clients. The Engineer will function as part of a rotating team to provide 24x7x365 coverage of the Radiant Logic virtual directory software that is embedded within clients' broader Identity & Access Management infrastructure. Excellent English communication skills are must required in order to support offshore clients in the managed service.

Radiant Logic software training will be provided to qualified candidates.

Best in Industry Package.

Candidate Qualifications

• Bachelor of Science in Computer Science, Computer Engineering, Mathematics or a related discipline, or commensurate professional experience. CISSP is a strong plus.

• Working knowledge of LDAP directories and databases: Active Directory, CA Directory, SQL.

• Knowledge of common network services and protocols such as TCP/IP, DNS, SSH, HTTPS, and VPN.

• Prior technical support delivery experience is preferred.

• Prior Radiant Logic FID experience is a strong plus.

• Familiarity with Identity Management concepts and solutions is a strong plus.

• Familiarity with SAML and its associated concepts (identity provider, service provider, etc.) is a strong plus.

• Excellent written and verbal communication skills.

• Ability to work in a team-oriented environment where collaboration is encouraged and valued.

• Ability to work under tight deadlines and accurately track/communicate status as requested.

• Self-direction and independent problem-solving skills are a must.

Summary of Job Responsibilities

• Monitor clients' Radiant Logic FID deployments by leveraging common industry tools such as Splunk.

• Pursue a deep technical understanding of the Radiant Logic FID & ICS products.

• Conduct all day-to-day tasks with a mind toward meeting required Service Level Agreements (SLA's) agreed to with the client.

• Identity and resolve minor issues before they become major ones.

• Manage trouble tickets and communicate status to project manager and appropriate client.

• Conduct seamless transition of open trouble tickets to teammates during shift changes.

• Collaborate with client-side application teams as needed.

• Stay current on Radiant Logic FID & ICS versions as they are released.

• Contribute to a knowledge sharing system so that issue resolution strategies can be applied to other tickets and client environments.

• Due to the nature of the business, this position require to work in rotating shift that covers 24x7x365.

  
  

Perks and Benefits

Best in Industry

Job Classification

Industry: IT-Software, Software Services
Functional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Electronics/Telecommunication, Any Specialization, Computers, B.Sc in Maths, Computers, BCA in Computers
Post Graduation: M.Tech in Computers, Electronics/Telecommunication, Post Graduation Not Required, MS/M.Sc(Science) in Computers, Maths, MCA in Computers
Doctorate: Doctorate Not Required

Contact Details:

Company: Fortune Infosys
Address: E-1008, 10th FLOOR, TITANIUM CITY CENTER,, PRAHALADNAGAR ROAD,, SATELLITE, AHMEDABAD., AHMEDABAD, Gujarat - 380015,India
Location(s): Ahmedabad
Website: http://www.fortuneinfosys.com

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