Cluster Airport Manager
- Career Selection
- 0 to 4 Yrs
- Multi-City, India
- 5 years ago
- Email to a friend
- Report this job
Job Description
Job Description- Responsible for the overall results of the Transportation Department.
- Duties include guest and employee satisfaction and maintaining safe and clean vehicles.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Transportation Department Goals
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Develops weekly schedule for all staff members to perform functions required based on projected business levels.
Implementing Projects and Policies
- Implements the customer recognition/service program, communicating and ensuring the process.
- Establishes daily work routines including stand up meetings and monthly department meetings.
- Develops annual budget with both revenue and cost projections. Develops 6 period projections based on upcoming group business.
- Ensures drivers are compliant with the laws of The Federal Motor Carrier Safety Regulations.
- Maintains and checks all linen orders in order to ensure that they are completed and shipped correctly based on properties occupancies.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Ensures the quality, standards and meeting the expectations of the customers on a daily basis.
Supporting Management of Transportation Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Understands employee positions well enough to perform duties in employees' absence.
- Maintains a positive employee workplace environment.
Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Complies with brand safety standards.
- Coordinates all repairs and maintenance activities on all vehicles in conjunction with the Director of Engineering.
- Attends all appropriate meetings including weekly Staff/Forecast and Superstaff.
- Ensures cleanliness of all vehicles.
- Maintains all vehicles in excellent operating condition.
- Maintains close contact with both Sales and Conference Services Team.
Employement Category:
Employement Type: Full timeIndustry: Aviation / Airline
Role Category: Airport / Airline Ground Operations
Functional Area: Not Applicable
Role/Responsibilies: Cluster Airport Manager
Contact Details:
Company Name: Career SelectionLocation(s): Multiple Cities, India
Keyskills: audit commercial delivery security training engineering safet
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