Deputy Manager-Workplace SME @ Vodafone

Job Description

To build, operate, enhance and optimize the Mac OS support platformfor Vodafone across all supported markets

• Infrastructure Monitoring
• Managing network parameters to enable access for new client networks
• Configurations/Changes based on the requirement.
• Provides L2-L4 support to enable end users
• Create knowledgebase, manuals and workinstructions for installation, support and troubleshooting to be consumed by the central service desk, floor support, users, etc.
• End user specialist for MacOS
• VIP user support
• Drives end-user focused improvements
• Identify issues and optimizethe Workplace Client related processes and technologies
• Setup task teams to mitigate service issues or to resolve service escalations
• Management of Vodafone Owned Client Hardware devices
• High Level Designs, Low Level Designs, User Manuals, Operations Manuals, input to end user communications, Service Desk Instructions and Training, Policies, etc.

• Ensure compliance to the VF security policies

• Provide Client Software Deployment platform to integrated Local Markets
• Provide automated client build process to integrated Local Markets
• Provide and implement solution for end users issues and problems
• SLA, KPI, Incident, Problem reporting
• Design, test and deliver the operations for Workplace Client

• Deliver the Global Hardware Catalogue for Mac devices. Create roadmap for integration of new generations

• Mac devices are being used within Vodafone for projects and programs that are crucial for VFs long term strategy e.g. Big Data, UX, etc.
• This service would provide a support framework to ensure that these critical programs are not impacting due to lack of a comprehensive support model.
• Various suppliers for devices, JAMF support, AppleSupport, Local Markets
• Establish and Lead the team responsible for Mac Support

• Devise goals and strategy, long term solutions

• Drive innovations and automation
• Identify and own CSIs

Essential:

• BE/MCA/A+/CompTIA/Apple Certified/JAMF certified

Desired:

• MCSE/MCSA

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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Keyskills:   banking compliance macos operations automated automation security sales strateg