Presales Lead
- Sobha
- 10 to 15 Yrs
- Bengaluru
- 6 years ago
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Job Description
Dear Candidate,
We are hiring Presales Lead / Head for bangalore Location, please find below the Job Description. Interested candidates can share their CV to De*********e@so**a.com
Job Responsibilities:
- Manage, mentor, and grow a team of 45 plus tele-callers & supervisors
- Devise and implement a strategy for converting the existing set-up into a 24 hours operational call-center
- Set the strategy for the development of the contact center, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service
- Be responsible for the end to end pre-sales management and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
- Responsible for the recruitment, training, induction and coaching of manpower across levels
- Reviewing and clearly defining all contact center roles, any required shift and candidate profiles required across the contact center operation
- Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.
- Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight
- Deliver cost efficiencies and increased in Customer Satisfaction Scores (NPS)
- Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions
Required Skills:
- Proven experience of leading a service driven contact center operation with experience of managing an operation through periods of significant growth or change
- Excellent communication and leadership skills to lead and motivate a growing and changing service operation
- Efficient team management & leadership qualities
Thanks & Regards,
Deepali.A.Rane
Deputy Manager| HR Department
Sobha Limited
Sarjapur-Marthahalli Outer Ring Road
Bellandur Post, Bangalore - 560103
Tel: +91-80-49320000 Ext. 2352
Email: De*********e@so**a.com
Employement Category:
Employement Type: Full timeIndustry: Engineering / ConstructionRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Presales LeadContact Details:
Company: SobhaLocation(s): Bengaluru+ View Contact
Fraud Alert to job seekers!
₹ 6 - 9 Lakh/Yr
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