Subject Matter Expert @ Hyderabad - Hyderabad
- Tech Mahindra
- 2 - 6 years
- Hyderabad
- 4 years ago
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Job Description
We are hiring for SME for an international bpo process in hyderabad.Anyone with SME or Acting team lead experience into BPO process can apply.
Job Description:
Role and Responsibilities:
- Monitor projects/transactions and provide qualitative/constructive feedback to the team members.
- Should be able to respond to client queries/escalations with the desired solution.
- Should be able to motivate, develop and mentor team members in a dynamically changing environment.
- Ability to handle extreme pressure scenarios.
- Excellent hands on skills to deep into process deeply, ability to identify the gaps and suggest improvement plans to client.
- Drive process performance to achieve and exceed contractual SLA/KPI.
- To create a conducive and stimulating environment for the teams to accomplish their goals.
- Manage expectations of his team members and proactively should be able to sense their needs.
- Ability to drive process, performance and transformation
- Able to guide the team by implementing best practices and always lead-by-example.
- Should have excellent problem solving capabilities and lateral thinking skills.
- Understanding of the process, evaluation & feedback, reporting & analysis
Applicant's Specifications & Qualification:
- Willing to work for 6 days and rotational shifts.
- Graduation is must.
- Looking for immediate joiners.
If interested and if you have relevant experience please share your updated CV to the given email: hk*******7@te*********a.com
Job Classification
Industry: BPO, Call Centre, ITeSFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Tech MahindraLocation(s): Hyderabad
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Keyskills: acting team lead Subject Matter Expertise acting tl Team Leading SME Subject Matter Expert Acting Team Leader acting lead International BPO
Fraud Alert to job seekers!
₹ 2,50,000 - 4,00,000 P.A
Tech Mahindra
Hutchison Global Services is the fastest growing international 3rd Generation telecom & multimedia brand owned by the Hutchison Whampoa Group. HGS is currently present in ten countries the UK, Ireland, Italy, Israel, Australia, Austria, Denmark, Norway, Sweden and Hong Kong.
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