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Spa Manager - Delhi/ncr - Unison Hotels Pvt

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 Spa Manager - Delhi/ncr - Unison Hotels Pvt

Job Description

To supervise the assigned station / section, to provide courteous, professional, efficient and flexible service consistent with The Grand New Delhi Standards Policies & Procedures in order to maximize guest satisfaction.

Main Duties :

Financial

1. To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi Tasking.

Main Duties: (cont'd)

2. To assist in ensuring that Fitness Centre & Spa is managed successfully as independent profit center.

3. To set, in close conjunction with Executive Assistant Manager annual operating budgets & Marketing Plan, which will form part of the Hotel's Annual Business Plan.

4. To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, joint procurement with sister hotels and Delivery on Demand where possible and cost effective.

5. To ensure that the Department Operational Budget is strictly adhered to.

6. To prepare monthly forecasts and schedule resources accordingly.

7. To assist in ensuring that a responsible person manages each place of work in the Fitness Centre and is totally accountable for their profitability.

Operational

1. To ensure that all parts of the Fitness Centre are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Minimum Standards.

2. To assist in the implementation of a flexible employee base, with the right mix of Full Time and Part Time employees. To allocate employees over the Division based on established business levels for that day.

3. To assign responsibilities to subordinates and to check their performance daily.

4. To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.

5. To monitor service and standards in work place.

6. To be available and on duty during peak periods (frequently opening and closing the operation).

7. To conduct frequent and thorough inspections together with the Housekeeping Manager.

8. To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors/senior management if no immediate solution can be found and assure follow up with guests.

9. To ensure through effective supervision that all services offered in the Club are always available and carried out with the utmost efficiency and courtesy as per the Club Oasis Departmental operational manual.

10. To maintain a high profile within the Club by becoming involved with the activities, becoming a model of fitness and health.

Main Duties: (cont'd)

11. To continually educate and update oneself on the various components of the Club Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes.

12. To ensure the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Club facilities and services.

13. To ensure that the Club facility and services are Market Leaders in all aspects of provision.

14. To monitor the operations of the Beauty Salon, as per The Grand standards. Ensure the staff follows the guidelines as laid out for the GHD staff.

15. Ensure the Beauty Salon is operated as per the standard operating procedure laid down in the agreement with GHD.

Product

1. To plan and program all recreation and fitness activities.

2. To maintain a close inspection of the state of repair of the FF&E in co-ordination with engineering.

3. To work in liaison with different companies on procurement and maintenance of equipment.

4. To continually upgrade products and equipment of the Fitness Centre meeting the present market trends and lifestyles in consultation with the E.A.M.-Rooms.

Guest Service

1. To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiry's on Fitness Centre & Spa services.

2. To personally and frequently verify that guests/members using the centre are getting the best possible service.

3. To spend time in the Fitness Centre & Spa (during peak periods) to ensure that the area is managed well and the team functions to the fullest expectations.

4. To be demanding and critical when it comes to service standards.

5. To ensure that the Fitness Centre & Spa team projects a warm, professional and welcome image.

Main Duties: (cont'd)

Administration

1. To ensure that all Departmental Operations Manuals are prepared and updated annually.

2. To ensure that all Fitness Centre & Spa related forms and reports are forwarded in time to the Corporate / Area Office.

4. To ensure that all meetings are well planned, efficient and result oriented.

5. To attend daily Rooms operations briefing with the Executive Assistant Manager - Rooms.

6. To ensure that deadlines on all projects are met.

7. To ensure the smooth operation of the Fitness Centre & Spa during the absence of the Executive Assistant Manager - Rooms.

Marketing

1. To prepare with his team, a yearly marketing plan for Fitness Centre & Spa, which is the basis of the Annual Marketing Plan.

2. To participate if necessary in the formulation of the Annual Marketing Plan and implement with each work place manager and Sales & Marketing Department effective sales and promotional activities to maximize revenues.

3. To implement a consistent guest recognition programs and maintains relevant guest database.

4. To participate in weekly Room Yield / Management meetings conducted together with Sales / Marketing.

5. To continuously seek ways to assist the Rooms Management maximize rooms & Fitness Centre revenues and profits.

6. To monitor and analyze the activities and trends of competitive hotels fitness Centre revenues.

8. To ensure that all Fitness Centre & Spa staff are fully aware of market needs and trends and that the product meets these requirements.

9. To take active measures to assist in the promotion and public awareness of the Club Oasis.

10. To measure, interpret, prioritise and evaluate the effectiveness of the ongoing product and revenue targets; not only meet but exceed the annual Marketing/ Budgeted targets.

Main Duties: (cont'd)

Employee Handling

1. To recruit, select and train Fitness Centre & Spa assistants/attendants and supervisory employees who are able to work within the decentralized management philosophy, they shall follow the Concepts Statement established and the Financial, Operational and Administrative Philosophies outlined above and understand & support Grand's Philosophy of Multi Skilling and Multi Tasking.

2. To ensure that effective training programs for the staff are planned with the Training Manager and Departmental Trainers.

3. To ensure that productivity is maximized and morale is maintained in the department, consistently maintain discipline following Hotel Policies & Procedures and local legislation.

4. To assist in the building of an efficient team of employees through Multi Skilling, Multi Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.

5. To develop departmental trainers, assign training responsibilities and meet with Departmental Trainers monthly schedule.

6. To prepare weekly work schedules in accordance with workload and priorities for approval by the Executive Assistant Manager - Rooms.

7. To conduct yearly performance appraisal and give employees regular feedback on their job performance.

8. To ensure that all employees are trained and have an understanding of various Hotel services offered to the guests like Marketing programmes, Food and Beverage Information, Rooms Information etc.

9. To ensure that all employees of the Fitness Centre and Spa have a complete understanding of and adhere to the Hotel Employee Rules and Regulations and adhere to the Hotel Policies relating to Fire, Hygiene, Health and Safety.

General

1. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.

2. To report for duty punctually wearing the correct uniform and name tag at all times.

3. To maintain a high standard of personal appearance and hygiene at all times.

4. To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.

Main Duties: (cont'd)

5. To attend and contribute to all staff meetings, Departmental and Hotel training's scheduled and other related activities.

6. To fully support the Departmental Trainers function in the Department assigned.

7. To undertake any reasonable tasks and secondary duties as assigned by the Executive Assistant Manager - Rooms.

8. To respond to any changes in the Fitness Centre & Spa as dictated by the hotel.

9. To project at all times a positive and motivated attitude and exercise self control.

10. To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.

11. To provide courteous and professional service at all times.

12. The list of duties mentioned above or in the Master Task List are illustrative, and not exhaustiveTo supervise the assigned station / section, to provide courteous, professional, efficient and flexible service consistent with The Grand New Delhi Standards Policies & Procedures in order to maximize guest satisfaction.

Main Duties :

Financial

1. To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi Tasking.

Main Duties: (cont'd)

2. To assist in ensuring that Fitness Centre & Spa is managed successfully as independent profit center.

3. To set, in close conjunction with Executive Assistant Manager annual operating budgets & Marketing Plan, which will form part of the Hotel's Annual Business Plan.

4. To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, joint procurement with sister hotels and Delivery on Demand where possible and cost effective.

5. To ensure that the Department Operational Budget is strictly adhered to.

6. To prepare monthly forecasts and schedule resources accordingly.

7. To assist in ensuring that a responsible person manages each place of work in the Fitness Centre and is totally accountable for their profitability.

Operational

1. To ensure that all parts of the Fitness Centre are managed efficiently according to the established concept statements and adhere to Company and Hotel Policies & Procedures and Minimum Standards.

2. To assist in the implementation of a flexible employee base, with the right mix of Full Time and Part Time employees. To allocate employees over the Division based on established business levels for that day.

3. To assign responsibilities to subordinates and to check their performance daily.

4. To support staff needs in other Divisions based on the hotel priorities and anticipated business levels.

5. To monitor service and standards in work place.

6. To be available and on duty during peak periods (frequently opening and closing the operation).

7. To conduct frequent and thorough inspections together with the Housekeeping Manager.

8. To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors/senior management if no immediate solution can be found and assure follow up with guests.

9. To ensure through effective supervision that all services offered in the Club are always available and carried out with the utmost efficiency and courtesy as per the Club Oasis Departmental operational manual.

10. To maintain a high profile within the Club by becoming involved with the activities, becoming a model of fitness and health.

Main Duties: (cont'd)

11. To continually educate and update oneself on the various components of the Club Operation, Maintenance and Growth, and to recommend to Management any new innovations and/or changes.

12. To ensure the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Club facilities and services.

13. To ensure that the Club facility and services are Market Leaders in all aspects of provision.

14. To monitor the operations of the Beauty Salon, as per The Grand standards. Ensure the staff follows the guidelines as laid out for the GHD staff.

15. Ensure the Beauty Salon is operated as per the standard operating procedure laid down in the agreement with GHD.

Product

1. To plan and program all recreation and fitness activities.

2. To maintain a close inspection of the state of repair of the FF&E in co-ordination with engineering.

3. To work in liaison with different companies on procurement and maintenance of equipment.

4. To continually upgrade products and equipment of the Fitness Centre meeting the present market trends and lifestyles in consultation with the E.A.M.-Rooms.

Guest Service

1. To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiry's on Fitness Centre & Spa services.

2. To personally and frequently verify that guests/members using the centre are getting the best possible service.

3. To spend time in the Fitness Centre & Spa (during peak periods) to ensure that the area is managed well and the team functions to the fullest expectations.

4. To be demanding and critical when it comes to service standards.

5. To ensure that the Fitness Centre & Spa team projects a warm, professional and welcome image.

Main Duties: (cont'd)

Administration

1. To ensure that all Departmental Operations Manuals are prepared and updated annually.

2. To ensure that all Fitness Centre & Spa related forms and reports are forwarded in time to the Corporate / Area Office.

4. To ensure that all meetings are well planned, efficient and result oriented.

5. To attend daily Rooms operations briefing with the Executive Assistant Manager - Rooms.

6. To ensure that deadlines on all projects are met.

7. To ensure the smooth operation of the Fitness Centre & Spa during the absence of the Executive Assistant Manager - Rooms.

Marketing

1. To prepare with his team, a yearly marketing plan for Fitness Centre & Spa, which is the basis of the Annual Marketing Plan.

2. To participate if necessary in the formulation of the Annual Marketing Plan and implement with each work place manager and Sales & Marketing Department effective sales and promotional activities to maximize revenues.

3. To implement a consistent guest recognition programs and maintains relevant guest database.

4. To participate in weekly Room Yield / Management meetings conducted together with Sales / Marketing.

5. To continuously seek ways to assist the Rooms Management maximize rooms & Fitness Centre revenues and profits.

6. To monitor and analyze the activities and trends of competitive hotels fitness Centre revenues.

8. To ensure that all Fitness Centre & Spa staff are fully aware of market needs and trends and that the product meets these requirements.

9. To take active measures to assist in the promotion and public awareness of the Club Oasis.

10. To measure, interpret, prioritise and evaluate the effectiveness of the ongoing product and revenue targets; not only meet but exceed the annual Marketing/ Budgeted targets.

Main Duties: (cont'd)

Employee Handling

1. To recruit, select and train Fitness Centre & Spa assistants/attendants and supervisory employees who are able to work within the decentralized management philosophy, they shall follow the Concepts Statement established and the Financial, Operational and Administrative Philosophies outlined above and understand & support Grand's Philosophy of Multi Skilling and Multi Tasking.

2. To ensure that effective training programs for the staff are planned with the Training Manager and Departmental Trainers.

3. To ensure that productivity is maximized and morale is maintained in the department, consistently maintain discipline following Hotel Policies & Procedures and local legislation.

4. To assist in the building of an efficient team of employees through Multi Skilling, Multi Tasking and flexible scheduling and by taking an active interest in their welfare, safety and development.

5. To develop departmental trainers, assign training responsibilities and meet with Departmental Trainers monthly schedule.

6. To prepare weekly work schedules in accordance with workload and priorities for approval by the Executive Assistant Manager - Rooms.

7. To conduct yearly performance appraisal and give employees regular feedback on their job performance.

8. To ensure that all employees are trained and have an understanding of various Hotel services offered to the guests like Marketing programmes, Food and Beverage Information, Rooms Information etc.

9. To ensure that all employees of the Fitness Centre and Spa have a complete understanding of and adhere to the Hotel Employee Rules and Regulations and adhere to the Hotel Policies relating to Fire, Hygiene, Health and Safety.

General

1. To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.

2. To report for duty punctually wearing the correct uniform and name tag at all times.

3. To maintain a high standard of personal appearance and hygiene at all times.

4. To maintain a good rapport and working relationship with staff in the Place of Work and all other departments.

Main Duties: (cont'd)

5. To attend and contribute to all staff meetings, Departmental and Hotel training's scheduled and other related activities.

6. To fully support the Departmental Trainers function in the Department assigned.

7. To undertake any reasonable tasks and secondary duties as assigned by the Executive Assistant Manager - Rooms.

8. To respond to any changes in the Fitness Centre & Spa as dictated by the hotel.

9. To project at all times a positive and motivated attitude and exercise self control.

10. To have a complete understanding of the Income Audit Section in the Operations Manual and Policies & Procedures.

11. To provide courteous and professional service at all times.

12. The list of duties mentioned above or in the Master Task List are illustrative, and not exhaustive

Job Classification

Industry: Travel , Hotels , Restaurants , Airlines , Railways
Functional Area: Beauty / Fitness / Spa Services,
Role Category: Beauty Services
Role: Beauty Services
Employement Type: Full time

Education

Under Graduation: Diploma in Any Specialization, Other Specialization, B.Sc in Any Specialization, Other Specialization
Post Graduation: Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization

Contact Details:

Company: UNISON HOTELS PVT LTD
Address: Nelson Mandela Road , Vasant Kunj -II, NEW DELHI, Delhi - 110070,India
Location(s): Delhi, NCR
Website: https://www.thegrandnewdelhi.com/

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Keyskills:   Beauty Administration Training Programs Salon Business Planning Guest Satisfaction business strategy Facility Services Sales Promotion Marketing Planning Housekeeping Management

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Unison Hotels

The Grand New Delhi, nestled in the heart of Delhi NCR, is the city's most distinguished luxury hotel. An ideal destination for the discerning business and leisure traveler, the 5-Star Luxury Hotel boasts of modern facilities and a resort like feel with luscious greens & magnificent waterscapes. A p...