Area Manager, Amazon Now
- Amazon HR Ayushi
- 2 - 7 years
- Mumbai
- 6 hours ago
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Job Description
Key job responsibilities- This role owns end-to-end responsibility for hub operations, including budgets, people development, third-party logistics (3PL) management and operational performance. The Area Manager ensures that 3PL partner meets defined operational SLAs across inbound, outbound, ICQA, and FC Dock functions. Additional responsibilities include leading and developing a team of third-party Area Managers and Team Leads, coaching and mentoring leaders to achieve performance objectives, fostering positive employee relations, and building leadership bench strength within the hub.
- The Area Manager plans staffing and work schedules, leads quality and process improvement initiatives, and drives change programs to ensure the hub meets business targets. The role sets clear expectations for 3PL partners, tracks performance, provides feedback, and holds partners accountable for results.
- This position also ensures best practices are proactively identified and shared across departments, shifts, and the broader network. The Area Manager works closely with cross-functional 3PL support teams including HR, Finance, Facilities, Security & Loss Prevention, IT and Operations leadership, to secure resources, deliver projects, and support broader operational initiatives.
- The role requires the ability to effectively resolve operational and people-related issues impacting assigned functional areas.
- This role will be based in Chennai outskirts only.
- 2+ years of employee and performance management experience
- Bachelors degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- 1+ years of performance metrics, process improvement or lean techniques experience
Job Classification
Industry: InternetFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Mumbai
Keyskills: Third party logistics Outbound Digital media Loss prevention People development Performance management Staffing Process improvement Operations leadership Operations
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Amazon HR Ayushi
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