Billing Executive
- Apollo Hospitals
- 0 - 2 years
- Delhi, NCR
- 12 hours ago
- Email to a friend
- Report this job
Job Description
Job Objective:
To facilitate seamless coordination of patient services across departments by acting as the primary point of contact for patients and their families. This role ensures timely communication, efficient service delivery, accurate information flow, and enhanced patient satisfaction throughout the continuum of care from admission to discharge and follow-up.
Job Role :
1. To receive patient with a smile and greet them with Namaste.
2. To know if the patient has fixed up appointment or not.
3. In case of any deviation in the appointment timings for the
appointment patient the message should be conveyed.
4. For patients without appointments the appointment should be
provided as per the availability.
Responsibilities:
5. In the case of referral patient, ensure that the patient comes with a
referral request.
6. To act as a good communicator between the doctor and the patient.
7. To check whether the admission slips are filled properly.
8. To take responsibility of the admission counter - check and provide
the medical file when the patient gets admitted, facilitate the room
allotment process.
9. To type various certificates, letters etc.
10. To develop relationships with patients and their family members to
educate and provide maximum personalized patient service.
11. In case patients request Change of Consultant form to be filled and
HOD/Executive signature to be taken.
12. All billing & discharge process to be done in the room. Mode of
payment to be checked at the time of admission so the billing team
could take calls accordingly.
13.
In-patient references to be informed by the respective consultants
To attend telephone calls politely, adhere to the telephone manners
and fix appointments over phone/person/letter/email.
To inform the respective departments about doctors absences and
the doctors details.
14.
15.
16.
Receive and get reply for mails/ messages from the doctors
promptly, fill in the appropriate form and mail the same.
17. To collect doctors fees via HMIS and hand over the correct amount to
the billing department at the end of the shift
18. To inform doctors regarding any admission or reference of in-patient.
19. To coordinate for appointment with the investigation areas.
20. To get reply for any queries of the patient from the doctor and mail or
message it back.
21. To check for UHID stickers for all the patients undergoing the care
process.
22. To be aware of the departments performance and objective.
23. To perform any job / task as and when assigned by the superior
24. To monitor the smooth functioning of the department.
25. To coordinate with other departments related to Billing activities.
26. To coordinate with Insurance/TPAs.
27. To coordinate with the management and doctors in case of non-
payment by patients.
28. To offer billing clarification to patients.
29. To ensure proper cash management and safety.
30. Schedule patient appointments for out-patient services.
31. To review customer feedback data and take appropriate preventive and
corrective action in the areas assigned as per the job description
32. To inform all the concerned departments about the VIP patients/visits
instruction given by Unit Head is followed with billing department.
33. Coordinating with housekeeping regarding room, solving day-to-day
patient problems
34. To ensure that patients are provided with excellent service every time,
all the time.
35. To maintain ISO / NABH document
36. To adhere to the safety norms of hospital, follow both patient and staff
safety rules.
37. To participate and contribute to departmental quality initiatives.
38. To display a high degree of professionalism and integrity as befitting a
member of management.
39. To take advice from HOD, /Manager-Billing Services in case of billing
instructions or follow-up/review of the patient
40. To be aware of the departments performance and objective
Performance Parameters
1. Maintain 90% patient satisfaction
2. Ensure timely admission, discharge, and transfers
3. Respond to patient/staff queries within 1530 minutes
4. Maintain 100% accuracy in documentation and records
5. Coordinate tests, procedures, and consults without delay
Knowledge and Skills
1. Basic understanding of hospital workflows and patient journey
2. Awareness of admission, discharge, and transfer protocols
3. Knowledge of healthcare terminology and departments
4. Empathy and patient-centric approach
5. Time management and ability to work under pressure
6. Basic computer literacy (MS Office, emails, data entry)
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeContact Details:
Company: Apollo HospitalsLocation(s): Delhi, NCR
Keyskills: Billing Medical Billing Health Care Services Hospital Administration Opd Billing Ipd Billing
Similar positions
Apollo Hospitals
Reliance SMART is one of the largest & fastest growing Grocery retail chains in India.\\n\\nSynonymous to its name, SMART is a new age supermarket serving the needs of todays smart and value seeking customers. Reliance SMART offers a one-stop shopping experience by offering fresh produce, bakery...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in