Ecommerce Team Leader @ Lumina Datamatics

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Ecommerce Team Leader

Lumina Datamatics
5 - 10 years
Mumbai
1 month ago
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Job Description

Roles and Responsibilities :

Case Review: Review and assess seller appeals in line with established SOPs and make decisions to approve or deny appeals based on the analysis of the provided information.

Email Communication: Send performance alerts to sellers via email, manage email correspondence with sellers, addressing queries, concerns, and issues promptly and professionally.

Salesforce Management: Use Salesforce to work on assigned cases. This includes updating all relevant fields, Updating the case status as required and adding appropriate notes.

Record keeping: Maintain accurate records of all appeals and alert communications on trackers.

Collaboration: Work closely with other team members and departments to ensure cohesive operations and alignment of goals.

Job Requirements :

5-10 years of experience in e-commerce or retail industry.
Proven track record of success in managing high-performing teams in an e-commerce environment

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Merchandising, Retail & eCommerce
Role Category: Category Management & Operations
Role: Category Management & Operations - Other
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Mumbai

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Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Lumina Datamatics

\n\nProvana provides leading-edge technology that gives leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market, where the Consumer Finance Protection Bureau (CFPB) and other regulatory author...

Ecommerce Team Leader @ Lumina Datamatics

Home > Category Management & Operations