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Officer, Branch Operations and Service Head, Consumer Banking Group @ DBS Bank

Home > Customer Success, Service & Operations - Other






DBS Bank  Officer, Branch Operations and Service Head, Consumer Banking Group

Job Description

Responsibilities
  • Oversee the day-to-day operations and service delivery at the branch, ensuring seamless customer experience
  • Manage and lead a team of frontline staff, providing guidance, training, and performance feedback
  • Implement operational policies and procedures to enhance efficiency and compliance
  • Collaborate with other departments to identify and address customer needs and concerns
  • Analyze branch performance metrics and implement strategies to drive continuous improvement
  • Ensure the branch maintains a professional and welcoming environment
  • Represent the bank in community events and foster strong relationships with local stakeholders
Requirements
  • a similar role within the banking or financial services industry
  • Strong leadership and people management skills, with the ability to motivate and develop a team
  • Excellent customer service orientation and problem-solving abilities
  • Proficient in data analysis and reporting to drive operational decisions
  • Ability to work collaboratively with cross-functional teams
  • Demonstrated commitment to continuous learning and professional development
Location: C. Pudupatti
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

Job Classification

Industry: Banking
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: DBS Bank
Location(s): Theni

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Keyskills:   Service delivery Data analysis Customer service orientation People management skills Banking consumer banking Customer experience Continuous improvement Operations Financial services

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DBS Bank

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