Mandarin Language Expert @ Lumina Datamatics

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Mandarin Language Expert

Lumina Datamatics
2 - 10 years
Mumbai
23 days ago
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Job Description

We are looking for a proactive and customer-focused Seller Outreach Executive with Mandarin language proficiency to join our growing eCommerce BPO team. The ideal candidate will be responsible for reaching out to sellers via email and voice to support onboarding, engagement, retention, and compliance initiatives, to enhance customer experience and drive sales. You will serve as the first point of contact for sellers, helping them understand platform benefits, resolve queries, and drive overall satisfaction.

Key Responsibilities:

Conduct outbound voice calls and email communications/campaigns in Mandarin to onboard and engage sellers on the eCommerce platform.
Educate sellers about platform features, policies, promotions, and operational guidelines.
Identify and resolve seller concerns or roadblocks in collaboration with internal support teams.
Maintain accurate call/email logs and seller records in CRM systems.
Achieve daily/weekly outreach and conversion targets as defined by the client.
Share feedback from sellers to improve processes, tools, or outreach strategies.
Follow quality guidelines and scripts while ensuring a personalized experience.
Escalate complex issues to the relevant stakeholders for timely resolution.
Work closely with, on-site teams to implement changes and enhancements.
Create and present regular reports on key metrics, trends, and insights to stakeholders.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Food, Beverage & Hospitality
Role Category: Kitchen / F&B Production
Role: Kitchen / F&B Production - Other
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Mumbai

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Keyskills: Mandarin Language Chinese HSK 4

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₹ 2.5-5 Lacs P.A

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Lumina Datamatics

\n\nProvana provides leading-edge technology that gives leaders control over process-intensive operations. We serve law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market, where the Consumer Finance Protection Bureau (CFPB) and other regulatory author...

Mandarin Language Expert @ Lumina Datamatics

Home > Kitchen / F&B Production