International Voice Process Executive
- IntouchCX
- 1 - 6 years
- Bengaluru
- 6 hours ago
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Job Description
The role of the Customer Service Associate (CSA) - Voice, will be responsible for:
Having daily interactions with the customer to handle issues from end to end via call
Going the extra mile to engage customers in solving issues and ensuring satisfaction
Quickly and effectively building rapport with customers while diagnosing and resolving ssues
Providing white glove service and having the ability to provide an overall excellent customer experience
Managing customer expectations regarding estimated response times
Essential Functions
An obligation to deliver exceptional customer service
Receive inbound calls to gather and verify required information and do utmost within their power to solve customer problems
Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new information, products, and
features from the perspective of the customer
Actively listen to the customer, and show empathy and patience
Provide information to the client and place appropriate notes in system indicating exactly what action was taken or needs to be taken
Ensure policies and procedures are followed on all calls
Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
Learn and retain a thorough working knowledge of all existing and new process and procedures
Achieve assigned Key Performance Indicators e.g. Call Handle Time, Quality, CSAT & DSAT
Attend Team Meetings/additional training sessions as scheduled
Performs other duties as assigned
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Us Voice Process International Voice Process International BPO US Process International Call Center Technical Voice Process International Voice Voice Process call center Voice Support International Calling
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