Key Accounts Manager/Account Manager -Telecom industry are preferred
- AL365
- 15 - 20 years
- Mumbai
- 3 days ago
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Job Description
Role & responsibilities -
Job Summary:
Responsible for leading and driving new customer transitions and existing customer relationships for addition and management of services
Principle Accountability:
- Accountable for ensuring customer satisfaction at PAN India Level
- Responsible for business growth through existing and new programs, profitability, customer engagements & satisfaction, program management, KPI of the assigned projects
Project Planning:
- Understand Customer expectations and to translate requirements to specific milestones and deadlines
- Prepare & review plan/ timelines with business and getting a sign off
- Facilitating, coordinating and tracking of transition during Planning, Transition phase, and Handover
- Managing regular governance calls with key stake holders
Customer Engagement & Delivery Management:
- Maintain customer relationship through regular interactions, meetings, updates and reviews
- Building and maintaining strategic ties as well as networking with existing and potential customers in order to establish long-term, trustworthy relationships
- Ensure customer escalations/ issues are addressed appropriately within timelines with focus on reduction
- Ensure smooth take over and control by the delivery team
- KPI management and review
- Continuous interactions with the customers for short term and long term visibility of inventory
Stakeholder Management:
- Understand customer expectations both at a macro and micro level and transfer customer perspective to the team
- Build productive and influential relationships with key customer stakeholders
- Be part of governance meetings
- Understand and manage customer expectations about scope and timelines
- Ensure workflow processes are agile to respond to changes in the customers expectations or environment
Analyzing Opportunities
- To work towards identifying and analyzing new opportunities for enhancing business growth
- To gather information on the analysis of the markets for expanding the business and acquiring new customers to advise the management of suitable action
- Develop new business programs to meet productivity and revenue goals
Preferred candidate profile
the Senior Program Manager- Telecom function at the Bangalore location. Candidates from the Telecom industry are preferred.
Please share profiles on k.*********a@al*******s.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: TelecomRole: Telecom - OtherEmployement Type: Full timeContact Details:
Company: AltezzaSysLocation(s): Mumbai
Keyskills: Program Management Business Growth Growth Strategy Customer Engagement Delivery Management Client Delivery Client Engagement Client Interaction Project Planning
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