Desktop Support Engineer
- FCS Software Solutions
- 4 - 8 years
- Noida, Gurugram
- 7 days ago
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Job Description
Role: Desktop Support Engineer / IT Support Engineer
Experience: 4+ Years
Work Location: Gurgaon
Work Mode: On-Site
Job Summary:
We are looking for a skilled and proactive Desktop Support Engineer with 4+ years of experience in providing end-user IT support and maintaining desktop infrastructure. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and network-related issues along with strong communication and customer service skills. Candidates with CCNA certification and basic networking/security knowledge will be preferred.
Key Responsibilities:
- Troubleshoot and resolve hardware, software, printer, and network-related issues.
- Install, configure, and maintain desktops, laptops, printers, IP phones, and software applications.
- Provide technical support to end users via phone, email, remote access, or in person.
- Perform system maintenance activities including OS updates, security patches, antivirus updates, and data backups.
- Create and manage user accounts, permissions, and access controls.
- Support basic network troubleshooting, cabling, patching, and connectivity issues.
- Maintain IT asset inventory and document technical issues, resolutions, and procedures.
- Coordinate with internal IT teams and vendors for issue resolution and system upgrades.
- Ensure timely closure of support tickets as per SLA standards.
- Assist users with Microsoft Office applications, operating systems, and standard enterprise tools.
Required Skills:
- 4+ years of experience in Desktop Support / IT Support.
- Good understanding of Windows, macOS, and basic Linux operating systems.
- Basic knowledge of Networking and IT Security concepts.
- Hands-on experience with cabling, patching, and LAN connectivity troubleshooting.
- Experience in end-user support for Office Automation (OA) and software-related issues.
- Strong troubleshooting and analytical skills.
- Excellent communication and interpersonal abilities.
- Customer-focused attitude with professional behavior.
Preferred Skills:
- CCNA Certification (Preferred).
- Experience with Active Directory, Outlook, VPN, and remote support tools.
- Knowledge of hardware components and peripheral device management.
How to apply:
- Interested candidates can drop their updated resume at ic*****a@fc***d.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: FCS Software SolutionsLocation(s): Noida, Gurugram
Keyskills: Remote Support Hardware Components IT Support Outlook Configuration Macos Internals Active Directory
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FCS is a leading provider of IT services. In the past one decade of its existence, FCS has carved out a niche for itself in core IT areas like E-learning, Digital content services, Resource staffing, BPO and Product engineering services. As a business innovator, FCS helps clients achieve extraordina...
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