Customer Service Executive
- Tata Consultancy
- 0 - 5 years
- Mumbai
- 6 days ago
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Job Description
TCS BPS IS HIRING FOR INTERNATIONAL VOICE CUSTOMER SERVICE ROLE at MUMBAI!
Kindly go through the norms below and apply only if its relevant for you.
Job Role: Customer Service Associate
Job Location: Mumbai (Malad, Thane)
Experience required:
- 1-12 Years in the contact center industry
Job Requirement:
- Candidates with international customer service (VOICE) experience preferred.
- Graduate and above with minimum 12 months experience and HSC with minimum 18 months experience and maximum 12 years' experience in contact center industry.
- Flexible working in rotational shifts, including night shifts
- Fresher Candidates: B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Except IT & CS) Fresher Graduates from 2024, 2025 & 2026 Year of Passing Batch.
- BE/BTech and Postgraduates are not eligible
- Mode of Salary credit should be through banks from all the employers (No cash in hand)
- All educational and employment documents are mandatory to have.
Skill Requirement:
- Excellent Communication Skills
- Strong Team Player
- Strong Domain Knowledge Preferred
- Strong feedback implementation skills
- Possess Positive attitude and know to promote brand value.
- Ability to work in any shifts, the majority being night and midnight shifts
Job Description:
- Handle customer interactions daily with 0 availability time
- Ensure SLAs are met consistently at individual and team level.
- Meet and exceed all performance thresholds.
- Focus on Key KPI's like RSAT, AHT and customer experience.
- Constantly remain abreast of new changes
- Implement feedback and corrective actions to avoid repeat instances
"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately."
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: FreshersContact Details:
Company: Tata ConsultancyLocation(s): Mumbai
Keyskills: Customer Service Bpo Voice Customer Care Voice Process Inbound International Voice Process International BPO
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