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Software Support Professional @ i2V

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 Software Support Professional

Job Description

We are looking for a skilled Software Support Professional to join our team at i2v System Pvt. Ltd, playing a crucial role in ensuring the smooth operation of our software systems. The ideal candidate will have excellent problem-solving skills and the ability to work effectively in a fast-paced environment.

Roles and Responsibility
  • Provide technical support and assistance to customers via phone, email, or chat.
  • Troubleshoot and resolve software-related issues efficiently.
  • Collaborate with internal teams to identify and implement solutions for complex problems.
  • Develop and maintain documentation of support cases and resolutions.
  • Analyze customer feedback and suggest improvements to the software application.
  • Stay updated with new releases and updates to ensure compatibility and functionality.
Job Requirements
  • Strong understanding of software applications and operating systems.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and troubleshooting skills.
  • Familiarity with help desk software and ticketing systems.
  • Ability to adapt to changing priorities and deadlines.
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: i2V
Location(s): Noida, Gurugram

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Keyskills:   application software browsing operating systems networking excel technical support ms office outlook internet explorer internet surfing software support desktop support troubleshooting ms office word powerpoint email internet communication skills

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i2V

i2v System Pvt. Ltd is a technology solutions provider specializing in video surveillance, security systems, and intelligent software platforms. The company develops advanced products such as video management software, analytics, and integrated security solutions tailored for enterprises and governm...