Software Application Support Professional
- Sisl Infotech
- 1 - 3 years
- Delhi, NCR
- 6 months ago
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Job Description
- Provide technical support and assistance to customers via phone, email, or chat.
- Troubleshoot and resolve software-related issues efficiently.
- Collaborate with cross-functional teams to identify and implement solutions.
- Develop and maintain documentation of support cases and resolutions.
- Analyze customer feedback and suggest improvements to the software application.
- Stay updated with new releases and updates to ensure compatibility and functionality.
- Strong understanding of software applications and operating systems.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively in a fast-paced environment and prioritize tasks.
- Effective communication and interpersonal skills.
- Strong analytical and troubleshooting skills.
- Familiarity with help desk software and ticketing systems.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Sisl InfotechLocation(s): Delhi, NCR
Keyskills: application software ticketing tools operating systems networking internet browsing excel technical support active directory ms office outlook application support microsoft windows troubleshooting data entry internet powerpoint communication skills
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