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Desktop Support Engineer @ Aforeserve

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 Desktop Support Engineer

Job Description

Roles and Responsibilities :

  • Provide technical support to end users through remote sessions, troubleshooting and resolving desktop issues related to hardware, software, and network connectivity.
  • Troubleshoot and resolve complex technical problems using various tools such as ticketing systems, knowledge base, and remote support platforms.
  • Collaborate with other teams to identify root causes of recurring issues and implement solutions to prevent future occurrences.
  • Document all interactions with customers in a timely manner, ensuring accurate tracking of tickets and resolutions.

Job Requirements :

  • 3-8 years of experience in IT support or system administration role.
  • Strong understanding of Windows operating systems, Active Directory, DNS, DHCP, printer configuration etc. .
  • Excellent communication skills for effective interaction with end-users at all levels.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Aforeserve
Location(s): Kochi

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Keyskills:   Desktop ticketing Remote Support Technical Support End User Support IT Support System Support

 Fraud Alert to job seekers!

₹ 2.5-3 Lacs P.A

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Aforeserve

Aforeserve is an integrated service management and support company offering comprehensive and standardized life cycle services for the full spectrum of Information, Communication and Technology (ICT) products, including notebooks, desktops and servers, computer peripherals, surge protection and powe...