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Desktop support engineer L1 @ Aforeserve

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 Desktop support engineer L1

Job Description

Roles and Responsibilities :

  • Provide Level 1 end-user support for desktop hardware, software, and network issues.
  • Troubleshoot and resolve technical problems using tools such as Active Directory, DNS, DHCP, Outlook configuration, ServiceNow ticketing system.
  • Collaborate with other teams to escalate complex issues that require further assistance.
  • Document all incidents and resolutions in a timely manner.

Job Requirements :

  • 3-8 years of experience in Desktop Support or related field.
  • Strong knowledge of Active Directory, DNS, DHCP, End User Support principles.
  • Proficiency in Outlook configuration and troubleshooting.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Aforeserve
Location(s): Hyderabad

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Keyskills:   L1 Support Outlook Configuration Ticketing Servicenow TAT End User Support DNS Active Directory DHCP

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Aforeserve

Aforeserve is an integrated service management and support company offering comprehensive and standardized life cycle services for the full spectrum of Information, Communication and Technology (ICT) products, including notebooks, desktops and servers, computer peripherals, surge protection and powe...