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Software Application Support Professional @ Sisl Infotech

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 Software Application Support Professional

Job Description

We are looking for a skilled professional to join our team as a Software Application Support L2 specialist. The ideal candidate will have a strong background in software application support and be able to provide top-notch service to our clients.
Roles and Responsibility
  • Troubleshoot and resolve complex technical issues related to software applications.
  • Collaborate with cross-functional teams to identify and implement solutions for problems.
  • Develop and maintain documentation of technical issues, resolutions, and knowledge base articles.
  • Provide timely and effective communication with clients regarding issue resolution progress.
  • Analyze and report on trends and patterns of technical issues to improve overall system performance.
  • Participate in training and mentoring junior team members to enhance their technical skills.
Job Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in software application support, preferably in a similar industry.
  • Strong understanding of software development life cycles, operating systems, and programming languages.
  • Excellent problem-solving skills, with the ability to analyze complex issues and develop creative solutions.
  • Effective communication and interpersonal skills, with the ability to work collaboratively with technical and non-technical stakeholders.
  • Ability to prioritize tasks and manage multiple projects in a fast-paced environment.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time

Contact Details:

Company: Sisl Infotech
Location(s): Delhi, NCR

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Sisl Infotech

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