Legal - Senior Business Analyst
- Hexaware Technologies
- 9 - 12 years
- Noida, Gurugram
- 12 days ago
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Job Description
Role & responsibilities
Senior Business Analyst Legal Domain (Support Operations)
(10-12 years exp)
The Senior Business Analyst Legal Domain (Support Operations) is the primary point of contact for legal process clarifications and day-to-day support of legal systems. This role owns support operations (L2/L3), ensures system stability, manages vendors, Liaises with business users, and translates legal operational needs into fixes and enhancements. The role requires hands-on knowledge of leading legal technology platforms used in law firms and corporate legal departments.
Key Responsibilities
- Act as the **go-to SME** for legal process and system-related queries.
- Own **support operations** for legal applications:
- Incident, problem, and change management
- Root cause analysis and SLA tracking
- Runbooks, SOPs, and knowledge base maintenance
- Support and administer legal systems, workflows, access, and configurations.
- Coordinate with Legal users, IT teams, and vendors to resolve issues and deliver fixes.
- Translate operational issues into clear requirements, user stories, and acceptance criteria.
- Lead UAT for fixes and minor releases; support production validation.
- Deliver training, release communications, and operational readiness activities.
- Track and report operational metrics (MTTR, backlog, CSAT).
Required Experience & Skills
- 10+ years of Business Analysis or Application Support experience, with **8+ years in Legal systems**.
- Strong experience in **support operations** (L2/L3), vendor management, and ITSM tools.
- Excellent stakeholder communication with Legal, IT, and external vendors.
- Strong documentation and process-mapping skills (SOPs, swimlanes, runbooks).
- Understanding of data privacy, security, and compliance in legal environments.
Required Tools & Platform Knowledge
- Core Legal & Adjacent Platforms Litera, Intapp (Intake, Conflicts, Walls, Time) ,3E (Practice & Financial Management) , Contract Management - Kira
- Learning Platforms Used by Law Firms (LMS)- Campus, , Cornerstone OnDemand, Docebo, SAP SuccessFactors Learning
- Partner / Relationship Management Systems -Intapp CRM, Salesforce (Law Firm / Legal Ops implementations), Peppermint CRM
- Case / Matter Management Systems- Thomson Reuters Elite Matter Management, Onit
- eDiscovery - Relativity (for litigation/eDiscovery workflows), Nuix, Kiteworks
- Document Management iManage or NetDocuments
Preferred Qualifications
- ITIL Foundation or CBAP certification.
- Experience in law firms or corporate legal operations environments.
- Exposure to SaaS-based legal platforms and multi-vendor ecosystems.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Legal & RegulatoryRole Category: Legal OperationsRole: Legal Operations - OtherEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Noida, Gurugram
Keyskills: Legal Business Analysis Litera Intapp Support Operations Application Support SME
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Hexaware Technologies
Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...
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