Operations and Sales Manager
- Spinny
- 7 - 12 years
- Noida, Gurugram
- 9 days ago
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Job Description
Role & responsibilities
-Sales and Revenue Growth:
- Workshop Acquisition: Identifying and onboarding new multi-brand workshops into the network across Delhi, Gurgaon, Noida, and Faridabad.
- Lead Conversion: Monitoring the "Service Booking" funnel to ensure inquiries from the app/website are converted into actual workshop visits.
- Upselling Strategy: Training workshop managers to identify additional repair needs (beyond basic service) to increase the Average Order Value (AOV).
-Operations and Quality Control:
- SOP Implementation: Ensuring every partner workshop follows standard operating proceduresfrom the "car health report" to the final car wash.
- TAT (Turnaround Time) Monitoring: Tracking how fast a car is serviced and delivered back to the customer to maintain high efficiency.
- Technical Training: Organizing sessions for mechanics on new car models, scanners, and diagnostic tools to keep the skill level high
-Customer Experience & Retention:
- CSAT & NPS: Monitoring Customer Satisfaction scores and Net Promoter Scores for the NCR cluster. You are responsible for resolving escalations when a customer is unhappy with a repair.
- Service Transparency: Ensuring workshops provide digitised "Service Logs" and photos/videos of parts being changed to build trust with the customer.
- Post-Service Follow-ups: Managing the feedback loop to ensure customers return for their next scheduled maintenance.
- Region Management & Strategy:
- P&L Responsibility: Managing the Profit and Loss statement for your specific territory (e.g., South Delhi or Gurgaon cluster).
- Competitor Mapping: Keeping an eye on local independent garages and authorized service centers (Maruti, Hyundai, etc.) to ensure pricing stays competitive.
- Manpower Planning: Ensuring workshops are adequately staffed with trained advisors and technicians to handle peak weekend loads.
Preferred candidate profile
- 7+ years of experience
- Automobile experience preferred
- Team Management experience
Job Classification
Industry: AutomobileFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: SpinnyLocation(s): Noida, Gurugram
Keyskills: Sales Operations Sales Business Operations Pnl Management Operations Sales And Service
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About Spinny and Truebil:Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology an...
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