Service Advisor
- Spinny
- 0 - 4 years
- Mumbai
- 15 days ago
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Job Description
Role & responsibilities
- Greet customers and understand their concerns or service needs
- Clearly explain service processes, timelines, and costs
- Create and maintain job cards/work orders
- Record customer complaints accurately for technicians
- Communicate customer issues to the service team
- Monitor repair progress and update customers regularly
- Provide cost estimates and get approvals before work begins
- Ensure accurate billing after service completion
- Verify that work is completed as requested
- Explain repairs and maintenance performed to customers
- Handle complaints or escalations professionally
- Follow up after service for feedback
- Recommend additional services, maintenance packages, or parts when needed
Key Skills Required
- Clear, confident, and customer-friendly communication
- Basic understanding of the product/service (e.g., vehicle systems in automotive roles)
- Patience, empathy, and problem-solving mindset
Ability to manage multiple customers and service jobs simultaneously - For upselling services or explaining value
- Accurate documentation and follow-ups
- Ensuring timely service delivery and meeting deadlines
- Familiarity with CRM systems, billing software, or service management tools
- Interested candidate can reach out at: ya***********i@go*******c.in
Job Classification
Industry: Automobile (Automobile Dealers)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: SpinnyLocation(s): Mumbai+ View Contact
Keyskills: Advisory Services Car Service Body Shop Four Wheeler Automobile Engineering Automobile Service
Fraud Alert to job seekers!
₹ 2-3.5 Lacs P.A
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About Spinny Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premi...
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