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Service Advisor @ Spinny

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 Service Advisor

Job Description

Role & responsibilities

    • Greet customers and understand their concerns or service needs
    • Clearly explain service processes, timelines, and costs
    • Create and maintain job cards/work orders
    • Record customer complaints accurately for technicians
    • Communicate customer issues to the service team
    • Monitor repair progress and update customers regularly
    • Provide cost estimates and get approvals before work begins
    • Ensure accurate billing after service completion
    • Verify that work is completed as requested
    • Explain repairs and maintenance performed to customers
    • Handle complaints or escalations professionally
    • Follow up after service for feedback
    • Recommend additional services, maintenance packages, or parts when needed

Key Skills Required


  • Clear, confident, and customer-friendly communication
  • Basic understanding of the product/service (e.g., vehicle systems in automotive roles)
  • Patience, empathy, and problem-solving mindset
    Ability to manage multiple customers and service jobs simultaneously
  • For upselling services or explaining value
  • Accurate documentation and follow-ups
  • Ensuring timely service delivery and meeting deadlines
  • Familiarity with CRM systems, billing software, or service management tools

  • Interested candidate can reach out at: ya***********i@go*******c.in

Job Classification

Industry: Automobile (Automobile Dealers)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Full time

Contact Details:

Company: Spinny
Location(s): Mumbai

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Keyskills:   Advisory Services Car Service Body Shop Four Wheeler Automobile Engineering Automobile Service

 Fraud Alert to job seekers!

₹ 2-3.5 Lacs P.A

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Spinny

About Spinny Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premi...