Collaboration Specialist
- ZettaMine Labs
- 6 - 11 years
- Bengaluru
- 19 hours ago
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Job Description
Job Title: Collaboration Specialist ( O365/SharePoint/AvePoint)
Location: Bangalore
Shift: Rotational 24/5 support
Experience Required: 6+ years of relevant experience
This role encompasses proficiency with widely used tools from Microsoft (Office 365 Suite, Exchange, SharePoint, OneDrive, MS Teams, AD/AAD, etc.), other M365 tools
Individuals in this position serve as a technical escalation point for Workplace Collaboration and provide technical leadership to internal delivery teams, customers, and Kyndryl Account Teams during all technical discussions, major incidents, and complex RFS activities. They collaborate closely with customers to assess IT environments, address technological gaps, create remediation plans, and offer informed technical recommendations.
Workplace Collaboration technicians are accountable for maintaining the stability of the customer's collaboration environment, overseeing and implementing environmental changes with minimal impact to business operations. They lead efforts to resolve major incidents, deliver technical solutions within agreed SLA timeframes, conduct skills gap analyses, and facilitate training to bridge knowledge gaps. Additionally, they develop standard operating procedures (SOPs) and best practices for internal use by the client Delivery team.
Responsibilities
- Provide technical support to customers, Account Teams, and Internal Delivery Teams.
- Lead the resolution of major incidents in customer collaboration environments, ensuring timely resolution.
- Conduct periodic analysis and assessments to identify areas for improvement and propose corrective measures, implementing solutions as necessary.
- Participate in and lead technical discussions with customers; prepare and execute implementation plans to achieve customer IT objectives for collaboration environments.
- Manage complex RFS activities and implement technical solutions as approved by the customer, including both the setup/configuration of new collaboration environments and the remediation and migration to designated collaboration toolsets.
Required Technical and Professional Experience
- Deep expertise within specific technology domain areas
- Enterprise IT application experience
- 6+ years of Hands-on experience in Microsoft Server, Cloud, Active Directory, EntraID, Microsoft 365 includes Hybrid Environments administration of Exchange, SharePoint, OneDrive, MS Teams with Enterprise Voice Skills
- Must have experience driving for engineering solutions and working across teams
- Extensive experience and judgment to plan and accomplish goals
- Ability to apply general rules to specific problems to produce conclusions and responses.
- Ability to communicate effectively, both verbal and written
- Strong process improvement experience
Preferred Technical and Professional Experience
- Expert level skills in collaboration technologies. This includes (but is not limited to) major workloads within the Office 365 bundle across various licenses and its on-premises components, including Exchange, SharePoint and all other collaboration products.
- Expert in troubleshooting of On-Premises Active Directory and Azure Active Directory (AAD)
- Skilled in Microsoft Security Products (i.e., Enterprise Mobility + Security (EMS)), EOP
- Experience in Scripting (i.e., PowerShell) and the ability to implement simple to complex technical solutions with migration capabilities (Collaboration technologies)
- Knowledge of migration tools such as AvePoint, Quest, Binary Tree, etc.
- Deep understanding of Windows Server Administration in OnPrem, Virtual and Cloud environments
- Technical leadership skills
- Customer Relationship Management Skills
- Deep Analytical / Assessment Skills
- Ability to handle the pressure, communicate effectively (Written and Oral)
- Excellent Troubleshooting Skills, Customer Handling via Chat, Email & Voice Support
Preferred Certification
Microsoft 365 Certified: Fundamentals (MS900)
Microsoft 365 Certified: Messaging Administrator Associate
Microsoft 365 Certified: Teams Administrator Associate (MS700)
Microsoft 365 Endpoint Administrator Associate (MD102)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: MIS ExecutiveEmployement Type: Full timeContact Details:
Company: ZettaMine LabsLocation(s): Bengaluru
Keyskills: AvePoint O365/ SharePoint Copilot
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