Overall, 7 years of application development out of which 4-5 years of ServiceNow development and implementation experience required.
Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes, Flows, etc.
Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks.
Service Catalog and Request Workflow Design and Configuration.
Modules & Application implementation and Automated Test Framework knowledge.
Good knowledge on the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB
Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications.
Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.
Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
Facilitate and support the rollout of new application and enhancements in ServiceNow
Advise functional and admin teams on design, development and overall ServiceNow best practices
Work with Business Systems Analyst to gather and review requirements
Experience with ITIL & Scrum methodologies
Working knowledge of relational database concepts and structure
Experience with security risks and impact from a development perspective
Integration experience with SOAP & REST and 3rd party software integrations with ServiceNow
Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements
Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules.
Knowledge on Now Assist and Virtual agents.
Playbook design, Process design, Automation framework
Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases
Good knowledge of ITSM and ITAM.
Excellent communication skills (verbal & written)
Good to have:
Cloud automation - Azure, VMware, AWS
ServiceNow Certification Preferred, Now Assist, AI Tower
ITIL V3 Foundation Certification preferred
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT & Information Security - OtherRole: IT & Information Security - OtherEmployement Type: Full time