Digital Operation Specialist (.Net)
- Thomson Reuters
- 6 - 10 years
- Hyderabad
- 5 days ago
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Job Description
We are seeking a Digital Operations Specialist to join our team and contribute to the implementation of operational excellence for the post-purchase customer journey. This role will focus on adopting efficient processes and communications, proactive monitoring, and data-driven operations. The successful candidate will work collaboratively with various teams across digital, legal/tax segment, Commercial Engineering, Service Management, and technology to ensure seamless operations and optimal user experiences.
If you're passionate about digital operations, have a keen eye for detail, and thrive in a fast-paced, collaborative environment, we want to hear from you. Join our team and help shape the future of our digital operations!
About the Role:
- Leverage approved AI tools to improve individual efficiency and output quality, reducing manual effort across routine knowledge-work tasks while ensuring responsible use.
- Build repeatable AI-enabled workflows and assets (prompts, templates, automations) that drive sustained productivity improvements aligned to long-term objectives.
- Deploy features and enhancements through active software development for our in-house monitoring solution, "Digital Operations Monitoring Application."
- Implement and manage proactive monitoring through the deployment of browser and API synthetics monitoring.
- Perform daily checks across the Self-Service Portal (SSP), MyAccount, CSWeb, and various post-purchase journey experiences to ensure all user flows are working as expected.
- Collaborate with Global Command Center (GCC) and Service Management Digital support teams to ensure incident handling, stakeholder communication, and root cause analysis is followed per agreed SLAs.
- Work closely with Digital scrum development teams to prioritize future enhancements and bug fixes.
- Participate in an on-call weekend rotation during release deployments to ensure all digital services are working as expected.
About You:
- Degree in Computer Science, Information Technology, Business Administration, or other closely related field.
- 6-8 years of experience in web development .NET being preferred.
- 6-8 years of experience working in an operations role for a B2B or B2C digital platform supporting multiple products and features.
- Experience with cloud technologies such as AWS and RDS would be an asset.
- Previous working experience with any of the following would be an asset: Salesforce, APTTUS, CPQ, SOQL, SQL, SAP, HTML.
- Experience setting up monitoring in a production environment (example: Datadog or AppDynamics).
- Strong customer service skills ability to communicate effectively with stakeholders, pay attention to their concerns, and provide clear, regular updates for issues and ongoing requests.
- Tenacity and attention to detail in establishing processes and reporting mechanisms, creating documentation, and tracking and managing errors through to resolution.
Job Classification
Industry: Software ProductFunctional Area / Department: Merchandising, Retail & eCommerceRole Category: eCommerce OperationsRole: eCommerce Operations - OtherEmployement Type: Full timeContact Details:
Company: Thomson ReutersLocation(s): Hyderabad
Keyskills: Digital Operations .Net Datadog Web Development AWS Monitoring Tools Appdynamics
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