Hiring - Work force Management- RT Analyst Experienced @ NTT DATA, Inc.

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Hiring - Work force Management- RT Analyst Experienced

NTT DATA, Inc.
1 - 4 years
Chennai
16 days ago
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Job Description

Job Description:

Determines queue personnel needs during times of heavy call volume.
Provides schedules for contact centers to ensure maximum performance.
Forecasts daily contact and technician availability. Monitors incoming queues and ensures technicians are available for support.
Responds to contact center routing and tool outages and other business continuity and recovery
(BCRP) events.
Monitors queue to determine appropriate resource allocation to meet service level goals.
Analyzes and escalates issues that may impact the business "

Interested please share resume to pu*************m@nt****a.com

Job Classification

Industry: BPM / BPO
Functional Area / Department: Healthcare & Life Sciences
Role Category: Healthcare & Life Sciences - Other
Role: Healthcare & Life Sciences - Other
Employement Type: Full time

Contact Details:

Company: NTT DATA, Inc.
Location(s): Chennai

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Keyskills: Workforce Management Real Time Analysis RTA WFM Schedule Planning

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₹ 50,000-3 Lacs P.A

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Enter Skills (key skills, subjects, technologies & roles to use in search)

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Please, check the file size and type.

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Company DetailsNTT DATA, Inc.

Hiring - Work force Management- RT Analyst Experienced @ NTT DATA, Inc.

Home > Healthcare & Life Sciences - Other