Senior Technical Writer
- Ivanti
- 5 - 10 years
- Hyderabad
- 19 days ago
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Job Description
As a Senior Technical Writer at Ivanti, your work empowers enterprise administrators and end-users to get the most out of our innovative IT solutions. By developing best-in-class documentation and learning media, you ll ensure customers understand, adopt, and love our products driving trust, satisfaction, and continued success for organizations everywhere.
What you ll do:
- Design, develop, and maintain comprehensive product documentation, such as administrator, installation, deployment, end-user, and developer guides (including API documentation), release notes, and more.
- Create engaging multimedia assets (audio and video tutorials) to enhance user experience and learning.
- Collaborate with fellow writers and cross-functional teams to plan, manage, and deliver release-based documentation projects.
- Gather insights from subject matter experts (SMEs) and work closely with scrum, UX, and localization teams to keep content accurate, effective, accessible, and globally relevant.
- Write, edit, and peer-review content with attention to clarity, consistency, and adherence to Ivanti s standards.
- Monitor user feedback, continuously improving content to better serve our customers needs.
- Support localization for international markets and participate in ongoing initiatives to drive documentation innovation.
What you will bring:
- Bachelor s degree in Engineering, English, or related field.
- 5-10 years of technical writing experience in the software industry (preferably SaaS).
- Expertise in modern authoring tools (such as Madcap Flare or similar XML editors) and experience working with GitHub and Azure DevOps.
- Strong knowledge of Agile methodology and software development workflows.
- Excellent written communication, with a natural, approachable style and exceptional attention to detail.
- High level of curiosity and ability to learn complex technical concepts quickly.
- Familiarity with SEO, Google Analytics, Power BI, and usability best practices.
- Ability to independently manage projects, prioritize deliverables, and meet deadlines.
- Collaborator with a global mindset who values diverse perspectives and teamwork.
- Experience with multimedia creation (like Camtasia), UX writing, and accessibility standards is a strong plus.
- Familiarity with endpoint management, service/asset management, HTML, CSS, Pendo, WalkMe, or Whatfix is beneficial.
Why Ivanti?
- Remote-friendly, flexible schedules: Supporting your best work wherever you are.
- Competitive compensation & benefits: Customized wellness and financial plans for you and your family.
- Global teams: Connect and create with colleagues from over 23 countries.
- Learning & development: Access top-tier programs and tools to grow your career.
- Equity & belonging: Every perspective matters we re building a culture where everyone belongs.
Job Classification
Industry: Software ProductFunctional Area / Department: Content, Editorial & JournalismRole Category: Content Management (Print / Online / Electronic)Role: Technical Content DeveloperEmployement Type: Full timeContact Details:
Company: IvantiLocation(s): Hyderabad+ View Contact
Keyskills: github Google Analytics Technical writing XML madcap flare HTML Scrum Agile methodology Asset management SEO
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