Product Owner
- NICE
- 2 - 5 years
- Pune
- 5 days ago
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Job Description
So, what s the role all about
As a Product Owner within Employee Engagement Manager (EEM), you will help define requirements for an intelligent intraday management tool focused on innovation, automation, and empowerment. EEM Product Owners work with both Product Managers and RD to define product requirements which will evolve the workforce management space. You will serve as the Product Manager s representative in all scrum-related activities for sprint and release planning to help drive execution according to the roadmap. Where needed, you will represent the Product team in critical stakeholder communication with RD leadership, technical account managers, support, and during other critical activities in support of the Product team s needs. You will report directly to the Manager of Product Management and are expected to interact with experts in the WFM domain.
How will you make an impact
- Define functional requirements for new EEM product features
- Support the detailed definition of the product roadmap aligned to the Product Manager s vision
- Create and own the prioritized backlog. Work with architects, RD, and UX to understand the design and prepare for sprint and release plans
- Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas. Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility
- Assist customer support, training, and implementation teams with product issues
- Enable the creation of technical documentation including feature documentation, micro-learning videos, and release guide preparation
- Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making
Have you got what it takes
- B.E./B.Tech in Computer Science, Industrial/Electronic Engineering.
- 2-5 years of experience in IT
- Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work
- Proven experience on partnering with engineers for delivery of enterprise-class software
- Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition
- Familiarity with cloud-based applications and AWS infrastructure
- Track record of effectively using influence, negotiation, and relationship-building to drive plan execution
- Ability to work later hours when necessary. Strong communication skills and ability to interact with globally situated stakeholders
- Fast learner with ability to quickly grasp new technical concepts. Ability to work across boundaries in a matrix organization
- Strong analytical and problem-solving skills. Ability to manage expectations with customers and internal stakeholders
You will have an advantage if you also have:
- Experience with contact centers or workforce management practices
- Familiarity with scheduling employees
- Previous experience as a Business Analyst/Product owner for enterprise-class software
- Strong mathematical background. Knowledge of both web and mobile applications
- Understanding of user experience. Experience with agent experience for WFM, specifically around time-off topics. Familiarity with Pragmatic Marketing framework
- Knowledge of JIRA and Confluence. Inquisitive mindset/ ability to innovate
- Experience with building AI products and features
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Product ManagementRole Category: Product Management - TechnologyRole: Technical Product ManagerEmployement Type: Full timeContact Details:
Company: NICELocation(s): Pune+ View Contact
Keyskills: Product management Computer science Automation Analytical Flex Scrum Customer support Scheduling JIRA Technical documentation
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Located in : Pune, India (Click here to find location)Company Overview - https://www.nice.com/pune NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to d...
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