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Senior Client Services Project Manager AI @ NICE

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 Senior Client Services Project Manager AI

Job Description

As a Senior Client Services Project Manager, you will be responsible for overseeing multiple projects and initiatives that support the organizations strategic goals. You will work closely with cross-functional teams to ensure successful project execution, on-time delivery, and adherence to quality standards.
How will you make an impact?
  • Lead end to end delivery for multiple projects, ensuring alignment with scope, timelines, and customer expectations.
  • Build and maintain project plans, schedules, and required documentation.
  • Facilitate clear, consistent communication with all stakeholders (incl. leadership).
  • Track action items and drive accountability across teams.
  • Identify and mitigate risks and manage escalations professionally.
  • Guide teams through launch readiness, deployment, and project closeout.
  • Support continuous improvement by identifying process gaps and opportunities.
  • Adapt to shifting priorities in a fast moving environment.
Have you got what it takes?
  • IT experience: 5 to 7 years
  • 4 years of project management experience leading multiple concurrent projects in customer facing environments.
  • Proven ability to manage end to end delivery using Agile, Waterfall, and hybrid/iterative approaches.
  • Exposure to supporting technical and AI/GenAI & software delivery projects, with the ability to translate complex technical concepts for non technical stakeholders.
  • Skilled in developing and maintaining detailed project plans, forecasting timelines, and managing risks, issues, and escalations with professionalism.
  • Strong communication, stakeholder management, and client facing leadership skills.
  • Highly organized, detail oriented, and adaptable under tight deadlines.
  • Proficient with common PM tools (e.g., MS Project, Salesforce, Jira, Asana, Smartsheet) and comfortable reporting on KPIs and delivery metrics (e.g., PowerBI).
  • Solution oriented mindset with a collaborative, team first approach.
You will have an advantage if you also have:
  • Experience working with Waterfall/Agile methodologies
  • Experience with Onsite and offshore delivery model

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Project & Program Management
Role Category: Other Program / Project Management
Role: Project Manager
Employement Type: Full time

Contact Details:

Company: NICE
Location(s): Pune

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Keyskills:   MS project Project management Flex Agile JIRA Stakeholder management Continuous improvement Individual Contributor Forecasting Salesforce

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NICE

Located in : Pune, India (Click here to find location)Company Overview - https://www.nice.com/pune NICE Systems (NASDAQ: NICE), is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to d...

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