IT Service Engineer
- Celonis
- 3 - 5 years
- Bengaluru
- 19 days ago
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Job Description
The work you ll do:
- Act as the first point of contact for IT support requests from employees, resolving issues or escalating tickets as necessary.
- Provide hands-on support for both macOS and Windows platforms, troubleshooting hardware, software, and network issues.
- Collaborate with the global IT Service Team to resolve technical issues via phone, email, or remote assistance.
- Install, configure, and maintain computing equipment and peripherals, including desktop and laptop systems (macOS and Windows), network printers, and video conferencing systems (Google Meet/MS Teams).
- Support mobile devices, including smartphones, through mobile device management platforms like Intune and Kandji
- Ensure clear and effective communication with users to understand, document, and resolve their IT issues.
- Perform basic repairs and replacements for computing equipment when needed.
- Develop and maintain documentation and user guides for common issues to improve IT service efficiency.
- Participate in a shift-based support schedule to ensure coverage across global time zones.
The qualifications you need:
- 3-5 years of hands-on experience in IT support, with proven ability to troubleshoot and resolve issues across both macOS and Windows environments.
- Strong knowledge of macOS and Windows 11 operating systems.
- Experience with Active Directory as well as Azure Active Directory.
- Understanding of TCP/IP networks and fundamental network troubleshooting skills.
- Proficiency in M365 administration and support.
- Strong knowledge of collaboration tools such as Microsoft Teams and Zoom.
- Experience with Mobile Device Management (MDM) solutions like Intune and Kandji
- Familiarity with operating and maintaining network components such as video conferencing systems (Google Meet/MS Teams) and network printers.
Required Skills:
- Strong communication skills with the ability to work effectively in a global, multicultural team.
- Detail-oriented, with excellent problem-solving abilities and a proactive mindset.
- Capable of managing multiple tasks and projects in a fast-paced environment
- A team player who is motivated to provide excellent customer service and continuous improvement in IT processes.
- ITIL V4 Foundation certification.
What Celonis can offer you:
- Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
- Ownership from Day 1: Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.
- Unrivaled Family Support: Benefit from our inclusive parental leave policy 24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.
- Work-Life Integration: Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.
- Continuous Growth: Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.
- Holistic Well-being: Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.
- Drive Sustainability: Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.
- Global Inclusion & Belonging: Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.
- Value-Driven Impact: Join a mission-led organization where our core values Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future drive every decision.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: After Sales Service & RepairRole: Service EngineerEmployement Type: Full timeContact Details:
Company: CelonisLocation(s): Bengaluru+ View Contact
Keyskills: Business process Mining Active directory Wellness Customer service Windows microsoft IT operations Continuous improvement Business operations
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