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Service Desk Associate @ Right Move Staffing

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 Service Desk Associate

Job Description

    Greetings for the Day!!!

     

    We are looking for a Service Desk Analyst for one of our esteemed clients in Pune and Bangalore  having experience into Service desk , techncial support / customer service , international voice , troubleshooting .

     

    Exp: - 0 to 1 + years

    Location: Pune / Bangalore

    CTC: 3.5 LPA to 6.5 LPA 

    Shifts : - Rotational (24 * 7 )

     

    Job Description:-

    Key Responsibilities

    • Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues, Wireless issues.
    • Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies
    • Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates
    • Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, Browsers, etc.
    • Manage multiple chats simultaneously (23 or as per process).
    • Ensure customer satisfaction and build trust through effective communication.
    • Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
    • Willingness to work in any shifts including night shifts
    •  

    Contact on below Numbers

    Komal - hidden_mobile
    Akansha hidden_mobile

    Tushar - hidden_mobile

    Aishwarya - 87hidden_mobile

     

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Technical Support / Helpdesk
Functional Area: Not Specified
Role/Responsibilies: Service Desk Associate

Contact Details:

Company: Right Move Staffing
Location(s): Bengaluru

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Keyskills:   technical support international voice customer service service desk customer care troubleshooting customer support

 Fraud Alert to job seekers!

₹ 0 to 4 Yr

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Right Move Staffing

Right Move Staffing Solutions Private Limited