Specialist
- Metlife
- 2 - 7 years
- Jaipur
- 14 hours ago
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Job Description
General Information
Location: Jaipur, Rajasthan
Working Schedule: Full-Time
Work Arrangement: Hybrid
Relocation Assistance Available: No
Description and Requirements
Position is responsible for addressing Service-related inquiries and escalations received in AH Advocate shared mailbox.
- Work with AH Service Operations (Stateside) team members to manage inquiries for the business, acting as the internal contact for receiving and resolving issues related to the AH products.
- Responsible for initial review of all emails determining escalations or inquiry and segregate them as per 1st or 2nd level handling.
- Respond to the request (inquiries) over email basis inputs received in submission template
- Triage requests for 2nd level team in case it is not handled at 1st level team
- Interpersonal and Organizational skills.
- Manage and ensure SLAs are met.
- Client Interaction basis process requirement
- Ensure compliance with internal policies and procedures, external regulations and information security standards.
- Work with supervisors for process deliverables.
- Ability to provide process performance data and reporting, specific to process
Job Classification
Industry: InsuranceFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: MetlifeLocation(s): Jaipur
Keyskills: Supervisor Compliance Information security Advocate Client interaction Management SLAS Service operations
Metlife
We live in a time of unprecedented change. A time when economies, regulations, and social safety nets are all in flux. Customers around the globe have told us theyre overwhelmed by the pace of change and are looking for a trusted partner to help them manage lifes twists and turns. MetLife is committ...
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