International Voice Process / Inbound Us Process Sr/executive
- IntouchCX
- 1 - 6 years
- Bengaluru
- 16 hours ago
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Job Description
Job description
Greetings from IntouchCX!
We are currently hiring for International Voice Process (Customer Support Executive).
Contact Details:
HR: Rilson Dsouza
Phone: 8147091***
Email: ri**********a@in******x.com
Please contact HR - Rilson Dsouza for Interview Details:
Time: 10:00 AM 3:00 PM IST
Venue:
IntouchCX, No. 92/1B, Konappana Agrahara,
Electronic City Phase 1, Bangalore 560100
Landmark: Opposite to Kauvery Hospital
Interview Mode: Face-to-Face (Bangalore Location)
Role Overview:
This role involves handling inbound and outbound calls for international customers, assisting them with their queries, issues, and requests in a professional and courteous manner.
Responsibilities:
Engage with international customers via voice calls to resolve queries and provide support.
Deliver exceptional customer service and ensure customer satisfaction through effective communication.
Accurately diagnose issues and provide appropriate solutions.
Build rapport and maintain a positive relationship with customers.
Adhere to process guidelines and achieve assigned targets.
Maintain professionalism and empathy in all interactions.
Critical Skills:
Excellent verbal communication skills with clear pronunciation and good grammar.
Ability to listen actively and respond effectively to customer needs.
Strong interpersonal and problem-solving skills.
Willingness to work in rotational shifts, including evenings, weekends, and holidays.
Comfortable working in a fast-paced, international environment.
Educational & Experience Requirements:
Minimum qualification: Plus 2 (12th pass); Graduation is an added advantage.
Minimum 6 months of customer service experience preferred (Voice process experience is a plus).
Must successfully pass a background check.
Experience in BPO industry will be an advantage.
Perks & Benefits:
2-way cab facility and meals provided.
Attractive incentives and attendance bonuses.
Opportunity to work in a dynamic and growing organization.
How to Apply:
To schedule your interview, kindly contact HR Rilson Dsouza at 8147091*** or send your updated resume to ri**********a@in******x.com.
Job Type: Full-time
Benefits
Food provided
Health insurance
Provident Fund
Experience:
International voice process: 1 year (Required)
Work Location: In person
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Non Tech Support - Voice / BlendedEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Bengaluru
Keyskills: Us Calling International Voice Us Voice Process International Voice Process International Calling US Process Blended Process International Call Center International Process Voice Support International BPO
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