Hiring For Quality Analyst Assistant Manager
- IntouchCX
- 3 - 4 years
- Hyderabad
- 10 hours ago
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Job Description
Key Responsibilities
- Lead end-to-end quality assurance operations across assigned business units
- Design, implement, and enhance quality frameworks, audit mechanisms, and calibration processes
- Analyze operational trends, identify performance gaps, and develop strategic action plans
- Collaborate with Operations and Training teams to drive continuous improvement initiatives
- Ensure consistent achievement of Quality, CSAT, Compliance, and Productivity KPIs
- Mentor, coach, and develop QA teams and frontline leaders
- Deliver business insights and performance reporting to stakeholders and leadership
- Ensure adherence to internal policies, compliance protocols, and security standards
Candidate Requirements
- 3-4 years of overall experience in BPO / Customer Service / Quality Operations
- 1-3 years of team handling / people leadership experience
- Minimum 2-3 years in an Assistant Manager role in current organization (on papers)
- Six Sigma Certification is mandatory
- Strong communication, stakeholder management, and interpersonal skills
- Excellent analytical, RCA, and reporting capabilities
- Advanced proficiency in Excel, PowerPoint, and performance dashboards
- Strong process improvement and operational excellence mindset
Preferred Profile
- Experience in International Voice / Customer Support Operations
- Exposure to client-facing quality management environments
- Proven track record in driving process excellence and quality transformation
- Immediate joiners strongly preferred
Interested candidates may apply directly or share their updated resume for consideration.
Ke****************a@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Team Handling Six Sigma Certified Quality Assurance Stakeholder Management RCA Quality Management Reporting And Analysis
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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