HCL Technologies | Walk-In Hiring |
- HCL Technologies Ltd
- 40 Positions
- Chennai
- 23 hours ago
- Email to a friend
- Report this job
Job Description
- Handle inbound and outbound customer interactions related to personal lending, mortgages, repayments, and arrears support
- Deliver consistently professional, empathetic, and high quality customer experiences
- Resolve customer queries relating to loan applications, account service, repayments, and restructuring options
- Achieve first contact resolution where possible, while maintaining service, quality, and compliance standards
- Assess customer financial circumstances and identify appropriate lending or repayment solutions
- Clearly explain product features, eligibility, risks, costs, and customer obligations
- Guide customers through loan application journeys, including documentation and approval stages
- Identify opportunities for cross sell, upsell, or referrals, in line with ethical lending and suitability guidelines
- Ensure advice given is customer focused, sustainable, and aligned to risk appetite
- Adhere strictly to Banking regulations, Consumer Protection Code, and internal governance frameworks
- Maintain Certification standards provided by company, including completion of ongoing Continuous Professional Development (CPD)
- Ensure all customer interactions, advice, and decisions are accurately documented and audit ready
- Identify and escalate risk indicators, vulnerable customers, or compliance concerns in a timely manner
- Support customers experiencing financial stress or loan arrears with sensitivity and professionalism
- Provide appropriate repayment plans, restructuring options, or referrals in line with policy
- Demonstrate strong empathy, judgement, and structured problem solving during sensitive conversations
- Consistently meet or exceed KPIs, including quality, compliance, customer satisfaction, productivity, and conversion metrics
- Participate actively in quality reviews, coaching sessions, audits, and calibration exercises
- Maintain high standards of data accuracy, policy adherence, and customer outcomes
- Graduate qualification preferred, or equivalent relevant banking experience
- Banking related certifications will be an added advantage
- 1-3 years of experience in a banking contact center, lending, or collection's role
- Prior experience working with regulated financial products preferred
- Exposure to international or overseas retail banking clients is an advantage
- Excellent verbal and written communication skills
- Strong customer focus with high levels of empathy
- Sound financial judgement and analytical problem solving ability
- High attention to detail and strong compliance mindset
- Ability to handle complex, sensitive, or vulnerable customer conversations
- Effective time management and ability to work to targets
- Sanjay
HCL Technologies | Walk-In Hiring | International Banking Voice Process - Mortgages & Consumer Lending.
Roles
The Advisor is responsible for delivering expert, complaint, and customer centric lending support to customers of an international retail bank.
Working within a highly regulated environment, the adviser will manage personal loans, mortgages, and repayment/arrears solutions, ensuring all advice provided is suitable, sustainable, and fully compliant with Central Bank of Ireland regulations.
The role involves managing inbound and outbound customer interactions, assessing financial needs, supporting lending journeys end toned, and acting as a trusted adviser.
Key Responsibilities
Customer Service & Case Management
Lending Advisory & Sales Support
Regulatory Compliance & Risk Management
Customers in Financial Difficulty
Performance, Quality & Governance
Required Qualifications
Experience Required
Key Skills & Competencies
Walk-In Details
Dates: 08-May-2026 & 09-May-2026
Time: 11:00 AM 03:00 PM
Interview Venue: HCL Technologies Ltd ETA 1, No.33, Sandhya Infocity, OMR Rajiv Gandhi Salai, Navalur Chennai.
Immediate joiners or people with 30 days' notice period are preferred.
HR Contacts:
Employement Category:
Employement Type: Full timeIndustry: BFSIRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: HCL Technologies | Walk-In Hiring |Contact Details:
Company: HCL Technologies LtdLocation(s): Chennai
Keyskills: lending commercial lending customer service voice process voice support international call center mortgage customer service operations
Similar positions
HCL Technologies Ltd
I am pleased to introduce HCL Training & Staffing Services, an in-house training and staffing arm of HCL Corporation and HCL Technologies. HCL TSS aims to enable fresh graduates and engineers to launch successful careers in Information Technology through its unique business model. We wish ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in