Salesforce Service Cloud @ Tata Consultancy

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Salesforce Service Cloud

Tata Consultancy
8 - 10 years
Chennai
1 day ago
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Job Description

TCS VIRTUAL DRIVE

SKILL : SALESFORCE SERVICE CLOUD

LOCATION : CHENNAI

EXP : 8-10 YRS RELEVANT

Salesforce Service Cloud Functional Design

Configure and optimize:

Case Management & Entitlements

Service Console

Omnichannel Routing

CTI & Call Center integrations

Knowledge Base (Salesforce Knowledge)

Macros, Quick Text, and Automation

Define SLAs, workflows, flows, approval processes, and escalation rules

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT & Information Security - Other
Role: IT & Information Security - Other
Employement Type: Full time

Contact Details:

Company: Tata Consultancy
Location(s): Chennai

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Keyskills: Salesforce Service Cloud Case Management Service Console Omni Channel

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Tata Consultancy

Tata Consultancy Services is an Indian multinational information technology services and consulting company headquartered in Mumbai, Maharashtra, India with its largest campus located in Chennai, Tamil Nadu, India. As of February 2021, TCS is the largest IT services company in the world by market ca...

Salesforce Service Cloud @ Tata Consultancy

Home > IT & Information Security - Other