Customer Support - GDS, MS, Flex (Jaipur)
- Transcom
- 1 - 3 years
- Jaipur
- 10 days ago
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Job Description
Job Summary
We are hiring Customer Support Executives with experience in Global Distribution Systems (GDS) to handle airline reservations and travel-related queries. The role involves assisting customers with bookings, changes, cancellations, and providing accurate travel information while ensuring a high level of customer satisfaction.
Key Responsibilities -
Communicate with global customers via calls, chat, and email in a professional manner
- Handle customer queries related to travel bookings (flights, hotels, etc.)
- Identify customer needs and provide appropriate solutions
- Build and maintain strong customer relationships through clear and interactive communication
- Provide accurate and complete information using available tools and systems
- Resolve complaints within defined timelines and ensure proper follow-up
- Adhere to company communication guidelines, policies, and processes
Required Skills
- Strong communication and interpersonal skills
- Basic knowledge of hospitality/travel industry (flights, hotels, bookings)
- Ability to work in a blended process (voice + non-voice)
- Problem-solving and customer-handling skills
- Ability to work in a fast-paced environment
Work Culture & Benefits
- 5.5-day work week with rotational offs
- Rotational shifts (including evening/night shifts)
- Cab facility available for evening and night shifts
- 180/day travel allowance for male employees (evening/night shifts)
Eligibility Criteria
- Minimum 6 months of BPO/customer support experience
- Undergraduate or Graduate candidates can apply
- Excellent spoken and written English communication skills
- Prior experience in customer support or client servicing roles preferred
- Versant Level: C1 (Advanced proficiency)
Contact Person :- HR Gayatri 7447667***
ga*********i@tr*****m
Role: Customer Success, Service & Operations - Other Industry Type: BPM / BPODepartment: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Customer Success, Service & Operations - Other Education UG: Any Graduate PG: Any Postgraduate
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: Team Vertex CosmosLocation(s): Jaipur
Keyskills: GDS Air Ticketing Reservation Travel Process Galileo
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Transcom
We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries.
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