Walk-in || Teammate (blended Process) - Lgbtq+ Inclusive Hiring @ Taskus

Home > Voice / Blended

Walk-in || Teammate (blended Process) - Lgbtq+ Inclusive Hiring

Taskus
0 - 2 years
Mumbai
4 days ago
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Job Description

Role & responsibilities

Respond to customer inquiries, issues, and complaints via chat in a professional and friendly manner.
Ensure accurate information is provided to customers in a timely manner.
Maintain a high level of customer satisfaction by resolving issues and providing suitable solutions.
Follow company guidelines, processes, and protocols to ensure consistency and quality of service.
Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction.
Escalate complex issues to senior team members when required.

Preferred candidate profile

Experience: At least 6 months of experience in a chat process. Fresh graduates are welcome if they have strong communication skills.

Skills: Excellent written communication skills in English.

Ability to multi-task and manage multiple chats simultaneously.
Strong problem-solving skills and attention to detail.

Ability to handle customer concerns in a polite and professional manner.
Basic computer knowledge and proficiency in MS Office.

Personal Traits:Positive attitude and willingness to learn.
Strong interpersonal skills.

Team player with a focus on achieving targets and contributing to team goals.

Preferred:

Prior experience in customer service or chat process (BPO/KPO).
Knowledge of customer service software or CRM systems.
Benefits:Competitive salary and performance incentives.
Health and wellness benefits.
Opportunity for career growth and development.
Supportive and inclusive work environment.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Non Tech Support - Voice / Blended
Employement Type: Walk-ins

Contact Details:

Company: Taskus
Location(s): Mumbai

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Keyskills: Good English Communication Fluent English Typing Speed

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₹ -3.75 Lacs P.A

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Taskus

How to Apply ?\n\nTo schedule your interview call or send your CV through WhatsApp / Mail\n\nContact No :- HR Saloni:- 9689518944 \r\n

Walk-in || Teammate (blended Process) - Lgbtq+ Inclusive Hiring @ Taskus

Home > Voice / Blended