Customer Support - Voice ( Airoli) @ Wipro

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Customer Support - Voice ( Airoli)

Wipro
0 - 1 years
Mumbai
4 days ago
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Job Description

Role & responsibilities

Work on the various front offices client tools as required for the specific queues and provide customer service through Calls
Understand customer queries received through calls and act accordingly.
Maintain a healthy and clean work environment & adhere to company policies and procedure.
Continuous up gradation of process knowledge as required

Preferred candidate profile

Excellent communication skills.
Comprehension : - Ability to clearly understand the problem statement
Composition : - Ability to compose a grammatically correct, concise and accurate.
Voice & Accent : - Neutral Accent & excellent Voice Skills Good analytical & drafting skills to respond back to the customer.
Strong customer service focus : -Ability to empathize with the customer - Prioritizing customer needs
Ready to work in night shifts

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Retention - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Mumbai

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Keyskills: BPO Customer Service Inbound Voice

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₹ 2.5-3 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Company DetailsWipro Limited

Customer Support - Voice ( Airoli) @ Wipro

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