Customer Support Executive ( Gds Ms Flex Core Gds )
- Transcom
- 1 - 2 years
- Jaipur
- 8 hours ago
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Job Description
Job Summary
We are hiring Customer Support Executives with experience in Global Distribution Systems (GDS) to handle airline reservations and travel-related queries. The role involves assisting customers with bookings, changes, cancellations, and providing accurate travel information while ensuring a high level of customer satisfaction.
Key ResponsibilitiesCommunicate with global customers via calls, chat, and email in a professional manner
- Handle customer queries related to travel bookings (flights, hotels, etc.)
- Identify customer needs and provide appropriate solutions
- Build and maintain strong customer relationships through clear and interactive communication
- Provide accurate and complete information using available tools and systems
- Resolve complaints within defined timelines and ensure proper follow-up
- Adhere to company communication guidelines, policies, and processes
Required Skills
- Strong communication and interpersonal skills
- Basic knowledge of hospitality/travel industry (flights, hotels, bookings)
- Ability to work in a blended process (voice + non-voice)
- Problem-solving and customer-handling skills
- Ability to work in a fast-paced environment
Work Culture & Benefits
- 5.5-day work week with rotational offs
- Rotational shifts (including evening/night shifts)
- Cab facility available for evening and night shifts
- 180/day travel allowance for male employees (evening/night shifts)
Eligibility Criteria
- Minimum 6 months of BPO/customer support experience
- Undergraduate or Graduate candidates can apply
- Excellent spoken and written English communication skills
- Prior experience in customer support or client servicing roles preferred
- Versant Level: C1 (Advanced proficiency)
Contact Person :- HR Bhagyashree
Bh****************a@tr*****m
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: TranscomLocation(s): Jaipur
Keyskills: Travel Process GDS Galileo International Ticketing Amadeus Reservation Sabre Air Ticketing
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Welcome to Transcom! We specialize in managing customer experience support and contact center services for Indian and Global companies across various industries. Our goal is to deliver value-driven business process outsourcing solutions that minimize friction points for end customers, giving our ...
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