Director of Engineering, Core Banking Engineering & Operations
- Ford
- 15 - 24 years
- Chennai
- 2 days ago
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Job Description
Short Description:
Ford Motor Credit Company Director of Engineering
Core Banking Engineering & Operations (Fiserv DNA + Fiserv Create Digital)
Description:
Ford Credit is building Ford Credit Bank and launching a greenfield deposit banking operation. This role leads engineering delivery and operational excellence for the banks core banking ecosystem, with primary accountability for Fiserv DNA (core processing / system of record) and Fiserv Create Digital (digital banking experience).
Role Summary
As a Director of Engineering based in Chennai, you will build and lead teams responsible for both build and run outcomes: reliable platform delivery, production stability, operational controls, and continuous modernization. You will partner closely with US-based products, architecture, security/identity, compliance, and bank operations leaders and coordinate delivery with Fiserv and other ecosystem partners.
Key Responsibilities
- Own end-to-end engineering delivery and production operations for Fiserv DNA and Fiserv Create Digital (and other fiserv surrounds enabling the digital banking experience ), including availability, resiliency, and release readiness.
- Establish strong run-the-bank practices: incident/problem/change management, on-call readiness, operational runbooks, and measurable reliability improvements.
- Lead secure platform integration patterns across Ford Credit systems, Fiserv platforms, and ancillary services using well-governed API-based connectivity.
- Partner with security and identity stakeholders to deliver compliant identity federation / unified login patterns and related operational controls.
- Embed regulatory-grade engineering discipline: access controls, audit evidence, segregation of duties, vendor oversight, and risk management in day-to-day execution.
- Drive quality and non-production data compliance, including disciplined test data governance and use of masked/synthetic data where required.
- Modernize delivery and operations using DevOps/SRE patterns, observability, automation, microservices/event-driven integration where appropriate, and AI-enabled operational improvements (within risk and security guardrails).
- Build, mentor, and retain high-performing engineering and operations leaders in Chennai; develop a culture of accountability, learning, and customer-first execution.
- Manage vendor outcomes and performanceestablish clear SLAs/SLOs, governance cadence, and escalation paths to ensure predictable delivery.
Qualifications:
Required Qualifications
- 15+ years of experience leading software engineering and/or production operations teams delivering mission-critical banking or regulated financial platforms.
- Hands-on leadership experience with Fiserv DNA (mandatory).
- Hands-on leadership experience with Fiserv Create Digital (mandatory).
- Demonstrated accountability for production stability (availability, incident response, change control) and delivery outcomes (roadmaps, releases, quality).
- Strong understanding of operational controls and compliance expectations for regulated environments (audit readiness, access controls, vendor oversight).
- Proven ability to lead globally distributed teams and influence across product, architecture, security, and operations stakeholders.
- Bachelors degree in Computer Science, Engineering, or related field.
Preferred Qualifications
- Experience integrating core banking platforms with digital onboarding / identity / KYC ecosystems.
- Experience designing or implementing identity federation (SSO/OIDC/SAML) for digital banking platforms.
- Experience building test strategy and data governance across large, multi-system programs.
- Experience applying AI to operations (e.g., intelligent alerting, incident classification, automated runbooks) in a controlled, compliant manner.
Leadership Characteristics
- Operator + Builder: drives stability and control while modernizing engineering practices.
- Systems thinker: understands end-to-end customer journeys and platform dependencies.
- Execution-focused: creates clarity, accountability, and predictable delivery across teams and vendors.
- People leader: attracts and develops strong leaders; sets a high bar for ownership and collaboration.
What Success Looks Like (First 612 Months)
- A durable operating model for DNA/Create Digital with measurable improvements in reliability, release quality, and transparency.
- Consistent operational controls and audit readiness embedded into engineering and vendor execution.
- Improved observability and automated operations capabilities, reducing time-to-detect and time-to-restore.
- A pragmatic modernization backlog (microservices/event-driven where beneficial) aligned to regulatory, security, and risk requirements.
- A strong leadership bench with clear succession, skills growth, and performance expectations.
Job Classification
Industry: BankingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Head - EngineeringEmployement Type: Full timeContact Details:
Company: FordLocation(s): Chennai
Keyskills: Regulatory & Compliance Engineering Fiserv DNA Greenfield Bank Launch Fiserv Create Digital Banking Integrations Production Operations DevOps/SRE
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