Customer Support Executive
- UST
- 0 - 1 years
- Pune
- 2 days ago
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Job Description
Job Title: Customer Support Executive (Blended Process Work From Home)
Job Summary:
We are looking for dynamic and customer-focused individuals for a Blended Process (Voice + Non-Voice) role. This is a 100% Work From Home opportunity suitable for both freshers and experienced candidates.
Eligibility Criteria:
Qualification: Graduate / Undergraduate (both can apply)
Experience: Freshers & Experienced candidates are welcome
Excellent communication skills (verbal & written)
Basic computer knowledge and typing skills :-35 WPM
Technical Requirements:
Laptop/Desktop with Intel i5 processor or above
Operating System: Windows 11
RAM: Minimum 8 GB
Stable Wi-Fi/Internet connection
Key Responsibilities:
Handle customer queries via calls, chat, and email
Provide accurate information and resolve customer issues
Maintain high levels of customer satisfaction
Follow company processes and quality standards
Work Details:
Work Mode: 100% Work From Home
Shift: 24/7 rotational shifts
Working Days: 6 days a week
Week Off: 1 rotational off
Desired Skills:
Good problem-solving ability
Ability to multitask
Customer-centric approach
Basic troubleshooting skills
Benefits:
Opportunity to work from home
Exposure to customer handling skills
Growth opportunities within the organization
Note:
Candidates must have a dedicated workspace with minimal disturbance and meet all technical requirements.
Keep ready your Aadhar card and Pan card on the time of virtual round of interview
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Back OfficeRole: Back Office OperationsEmployement Type: FreshersContact Details:
Company: Startek Aegis CustomerLocation(s): Pune
Keyskills: Email Support Backend Process Backend Operations
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